Hotel Planner25 reviews

76% Would buy here again

Featured Reviews

Most relevant positive review

  2024-04-02
UPS package center supervisor

Hey there! I work at UPS and interact with customers a lot. The person I chatted with was super quick, friendly, kind, polite, knowledgeable, caring, and welcoming. Ali was awes... Read onBy: Rachael Ritchie

Most relevant negative review

  2024-04-28
Unauthorized credit card charg

I had a bad experience with a booking service that sneakily charged my credit card. They didn't even tell me about the charges and I found out later that there were extra b... Read onBy: S. O'Kon

Review with most votes

  2023-10-18
Clean and courteous staff

The hotel is super clean and the staff are always really nice and welcoming. I love how they pay attention to all the little details to make sure everything stays nice and clean... Read onBy: Schowalter

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    Easy booking process

    Booking my hotel room online was so simple. The pricing and information were easy to understand, and there weren't any extra steps or confusing forms to fill out. I just had to click a few buttons and my reservation was done. It was efficient and stress-free!


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    Wedding block room reservation

    I had a pretty disappointing encounter with the customer service at that hotel recently. I was trying to book a room for a wedding block and when I asked for help, the person I talked to was not very helpful or nice. Even after explaining that I needed to use my brother's bonvoy account to book online, they just said the rate had expired and told me to book online myself. It was frustrating and left a bad taste in my mouth, especially since I have worked in customer service for many years. It's so important to at least try to help customers find a solution, instead of just shutting them down.


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    My stay was so awesome!

    I tell ya, the person at the hotel was really nice and helpful. They went above and beyond to make sure my stay was amazing. It's not often you come across someone that caring these days, eh? They definitely deserve a big shoutout for being so awesome!


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    Booking issue

    I just booked through this service and ran into a big problem. Got a confirmation email, so I called the hotel to double-check my reservation. Turns out, they had no idea about it. Super inconvenient and now I'm feeling frustrated and not sure if I can trust this service.


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    Would buy here again
    Overall

    Clean and courteous staff

    The hotel is super clean and the staff are always really nice and welcoming. I love how they pay attention to all the little details to make sure everything stays nice and clean for guests. And having a coffee machine in the lobby is a nice little bonus that makes the stay even more comfortable.




About Hotel Planner

HotelPlanner is a leading provider of online services to the global hotel sales market. The company specializes in securing discounted hotel accommodations and providing customized hotel booking solutions for both individual travelers and group events, including corporate meetings, weddings, reunions, and sports teams. Founded in 2003 by Tim Hentschel and John Prince, the platform integrates technology to allow real-time bookings, offering a range of options from budget to luxury accommodations. HotelPlanner's services facilitate the negotiation and reservation process by connecting clients directly with hotel properties, leveraging bulk purchase rates and exclusive deals. Through its website and mobile app, HotelPlanner supports a wide array of travel planning and booking needs, aiming to simplify the hotel selection process while delivering competitive rates and personalized options for its users.


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    Contact Information

    205 Datura St 10th Floor

    33401 West Palm Beach

    United States

    📧 Comments@HotelPlanner.com

    ☎ 800-497-2175

    🌐 hotelplanner.com



    Categories Hotel Planner

    Vacations | Hotels & Cottages


    Page Statistics

    Seite online seit: November 12, 2021
    Letzte aktualisierung: November 29, 2024