Hotel Planner - Overall Rating based on 25 reviews
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Easy booking process
Booking my hotel room online was so simple. The pricing and information were easy to understand, and there weren't any extra steps or confusing forms to fill out. I just had to click a few buttons and my reservation was done. It was efficient and stress-free!
Wedding block room reservation
I had a pretty disappointing encounter with the customer service at that hotel recently. I was trying to book a room for a wedding block and when I asked for help, the person I talked to was not very helpful or nice. Even after explaining that I needed to use my brother's bonvoy account to book online, they just said the rate had expired and told me to book online myself. It was frustrating and left a bad taste in my mouth, especially since I have worked in customer service for many years. It's so important to at least try to help customers find a solution, instead of just shutting them down.
My stay was so awesome!
I tell ya, the person at the hotel was really nice and helpful. They went above and beyond to make sure my stay was amazing. It's not often you come across someone that caring these days, eh? They definitely deserve a big shoutout for being so awesome!
Booking issue
I just booked through this service and ran into a big problem. Got a confirmation email, so I called the hotel to double-check my reservation. Turns out, they had no idea about it. Super inconvenient and now I'm feeling frustrated and not sure if I can trust this service.
Clean and courteous staff
The hotel is super clean and the staff are always really nice and welcoming. I love how they pay attention to all the little details to make sure everything stays nice and clean for guests. And having a coffee machine in the lobby is a nice little bonus that makes the stay even more comfortable.
Review with most votes
Clean and courteous staff
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