eSky - Reviews and experiences

I haven’t got the money and I’m done waiting. I needed this refund because a last-minute flight cancellation screwed up my plans (and my budget — small move and a sore back meant I couldn’t absorb the cost), so I chased them. At first they were oddly quick: an email asked for my bank details since they “couldn’t refund the card” (fine, I sent it), and they even thanked me and said payment would be made right away. That was the pleasant surprise — real people, polite email — which made me think it would be sorted. Then nothing. Crickets. Follow-up emails go unanswered, questions about the exact amount get ignored, and it feels like being politely distracted until they disappear. I’m left wondering why they needed so much bank info and whether that’s normal or sketchy (others online suggest it’s not great). So yeah, decent first response, then the kind of silence that makes you escalate things. I’ll be passing details to consumer groups if needed and warning others — but honestly, if you need a reliable refund fast, this wasn’t it.