EKTA Traveling - Reviews and experiences

odd complaints, little presence in the West, company listed in Ukraine which, fair, is dealing with a lot right now and that adds uncertainty. Trustpilot not showing reviews didn’t help. So yeah, it probably covers small stuff and was handy, but I wouldn’t rely on it for a big trip.

Midway through checkout I paused—the page showed Trustpilot 4.9 with a thousand-plus reviews, the payment widget said USD, then switched to Ukrainian hryvnia and the total jumped noticeably. I’ve been burned before by slick-looking sites, so I started expecting the worst. I tried the advertised WhatsApp number and got nothing; their Google summary numbers didn’t line up either. For a moment I was ready to bail. What changed was the human response. I opened live chat and got a real person who walked me through the charges, explained why the currency switch was happening (site defaulting to local currency), and offered to reissue the invoice in Canadian dollars and refund the difference while they investigated the listing inconsistencies. That was the moment I relaxed—they didn’t dodge, they fixed it. They also followed up by email with screenshots of corrected Trustpilot/Google links and a refund confirmation within two business days. Still cautious—I’ve had worse with other insurers—but the way they handled it turned my scepticism into a practical, earned trust. Not perfect, but good enough that I’d use them again. Small hiccup with the initial price display remains, but the outcome felt fair and was documented.