EKTA Traveling - Reviews and experiences

I didn’t expect much when I signed up — a friend actually mentioned this insurer and I checked their site once before the trip, so that’s how I first saw them. Using the policy was... practical, I guess. You submit forms, upload scans, email back and forth, that sort of thing. The portal itself felt clunky and the messages were terse, but you can get documents in. I reported my acute illness the same day I went to hospital, and an agent replied saying they noted it and to submit everything after discharge. They said the claim would take about two weeks. That didn’t happen. It dragged on, almost a year in my case. Eventually they paid $1,000 against a hospital bill of $11,302 — yeah, that number kept me pretty annoyed. What irritated me more was they said the payout was “based on region,” which wasn’t in the policy I read. I pushed back a few times, appealed, sent more files, and they stuck to that amount. So initially I was skeptical, then pretty frustrated, then—oddly—relieved to at least get something. It’s not enough to cover everything, but it offsets a little. The whole process is functional if you have patience and documentation, but expect delays and to question unclear terms. If you want straightforward, full coverage, this might not be it. If you need partial help and can wait, it will eventually move. I’m still critical of the communication and the small payout, but, well, it did finally pay out something — so mixed feelings.

I needed this coverage because of my bad back (didn't want a medical bill while out of town) and because the last insurer ghosted me. At first I was pretty wary, mostly because the company is set up in Ukraine and their terms sounded... broad. I read a clause that basically gave them permission to handle my data in all kinds of ways and, yeah, that made me hesitate. So I called customer service, expecting the usual runaround. Instead I got a real person who explained what they'd actually do with my info, how long documents would arrive, and how claims work if my back flared up while travelling. They were patient, answered the awkward follow-ups I kept asking, and even sent a short summary by mail — which showed up on the date they said. Delivery of the physical docs and the welcome package was smooth, tracking updates were accurate, and a follow-up call a week later felt genuine, not scripted. That moved me from sceptical to mostly satisfied; I still stay cautious about privacy stuff, but the hands-on service and punctual delivery won me over. If you're like me — need coverage because of health, past bad experiences, or a big move — this service gets the practical parts right. Not perfect on the paperwork side (read the terms), and I’d prefer clearer privacy assurances, but for straightforward delivery and solid human customer service they did well. A few small stumbles, sure, but overall I felt taken care of.