Condor - Reviews and experiences

My recent flight experience in BusinessClass from Hamburg to Fuerteventura with your airline wasn't as great as I had hoped. We originally booked a flight on Boeing 757s, but a few months before our trip, they switched us to Airbus 320s without telling us beforehand, except through the Condor App. It was disappointing to not be informed earlier, which led to unexpected changes in our travel plans. Also, on the flight back, we didn't get the "Taste of the World" meals as promised, only a simple sandwich. This wasn't the top-notch service we were expecting with our BusinessClass tickets. To add to that, the plane we flew back on was a 21-year-old Bulgarian aircraft with crew members who didn't speak much English, making our experience even more challenging. The lack of communication, meal choices, and outdated plane made the flight less comfortable for us.

I recently had a really bad experience with a purchase I made. The delivery came six days late, so I had to spend extra money on clothes and toiletries for my trip. When I complained after coming back, it was a mess. They didn't want to reimburse me at first, saying I missed the deadline, even though their claim system was obviously not working. When they finally said they'd cover 50% of my expenses, they ended up paying even less without explaining why. It's really disappointing how they don't take responsibility or show transparency. Their customer service was a joke, hardly acknowledging my valid concerns. And don't even get me started on the terrible food on the plane, it was the worst. Overall, it was a horrible experience that I wouldn't even wish on my worst enemy.

I had a really bad experience trying to add luggage while booking my flight. Ended up getting slammed with crazy fees at the airport. The manager at DNATA was so unprofessional, but thankfully the female staff there were really helpful. I would definitely recommend avoiding this airline at all costs!