Condor - Reviews and experiences

My experience with booking online and talking to customer service was so frustrating. The website was all messed up and it was hard to just book something easy. And when I had to call customer service for help, the call went to a call center in another country and the connection was so bad I could barely understand the person on the phone. It was such a waste of time and caused me so much unnecessary stress. In the end, my experience with booking online and customer service was just plain disappointing and really inconvenient.

I will never use this airline for my child's safety and well-being again. The booking process was a complete mess with wrong info that made me stressed and worried as a parent. Just pay a bit more for peace of mind when it comes to your child's safety and skip the hassle.

I recently bought specific seat assignments for my upcoming flight, but I was pretty disappointed with the airline's service. I got the seats way ahead of time, but when I got to the airport, they couldn't find them. So I had to buy them again. We spent two hours at the baggage drop-off, and still didn't get our seats. I made a customer service ticket over a month ago and sent a bunch of reminders, but all I got back were automated replies. It's really not cool that Condor's seat assignment system isn't working right, and the lack of communication from customer service is just terrible. It feels like the airline is basically ripping off its customers by not giving them the services they paid for.

I was so disappointed with the customer service I got while trying to book a seat for my flight. For weeks now, I've been having the same issue on the website - I can't pay after choosing my seats. I've tried calling multiple times to fix it, but still can't book my seats. The person I talked to on the phone was not nice at all, and didn't offer any other options to help me. They just ended the call without fixing anything.