Condor - Reviews and experiences

Took a direct flight to Vancouver and ended up losing my luggage due to poor communication. It took a whole 7 days to finally get it back. Then, on the way back to Frankfurt, our direct flight had a whopping 24-hour delay with barely any info given. The meal vouchers they provided us with didn't even work and the hotel they put us up in was terrible. I filed a claim and complaint, but it's been 6 weeks and still no response.

Our experience with the airline was pretty good overall. The flight out left and arrived on time, but the trip back had a few delays because of connecting flights, which weren't the airline's fault. However, we did have some problems like not being told right away about a gate change in Frankfurt, and not getting the seats we chose ahead of time. Even with those issues, the process for getting on and off the plane went well, and the staff were helpful. We're thinking about giving the airline another chance.