CheapOair - Reviews and experiences

As an 81-year-old senior, I gave them a ring to double-check my return flight to Newark, NJ, and ask for some help with a wheelchair and preboarding. Agent Zeldon was super helpful and nice, he really knew his stuff. He even made sure to get me a seat in just the right spot. I was really impressed with his professionalism and how he treated me. I'll for sure be coming back to this company next time I fly.

I gotta say, the customer service rep I dealt with was amazing. He was super nice, patient, and really helpful the whole time. I had a bunch of questions about my trip and he answered them all clearly and patiently. At first, I was feeling pretty nervous and clueless about booking my trip, but he calmed me down and went over all the choices we made in a way that was easy to understand.

I had to give the customer service line a ring the other day 'cause of a fam jam emergency. The rep who helped me out was top notch. She was so kind, sympathetic, understanding, and took her time with me. Not only did she sort out my problem, but she also gave me a good deal on changing my ticket. I was so thankful for all her help, I got a bit emotional. 'Cause of the awesome service, I'm gonna stick with this company and tell all my buds about 'em.

I just gotta give a shoutout to Neol for hooking me up with amazing customer service while I was booking my flight. He seriously went all out to meet my requests and get me a sweet deal on the flight I wanted. He was super patient, kept me in the loop the whole time, and made sure I knew he was on top of things. The personal attention and effort he put in really made me feel like I had my own personal travel guru. From now on, I'm sticking with this service for all my travel plans.

OMG, do NOT book with this company EVER! They totally put me through hell with their terrible customer service and all the lies. They seriously don't give a crap about your passenger rights. You better just steer clear of them. I even had to go and complain to the Canadian Transport Agency.