Avoya Travel - Reviews and experiences

Totally honest, I almost didn't book — I worried an agent would be pushy or pricey. A friend on a local Facebook group suggested Avoya, so I messaged them and got Abbey. She answered emails and calls quickly, was friendly and just plain real. There was a hiccup with our flights — Abbey was upfront about it and kept pushing to sort it until we said the new plan was fine. The little restaurant tips she gave were a pleasant surprise. I'll use them again.

I won't book through Sue Collins again. She promised a $500 onboard credit and then (despite our emailed proof) it disappeared — felt like being gaslit by contract terms. Emails were messy and inconsistent, calls rarely picked up (and when they were, no follow-through), and simple things like spelling our names right? Nope. Oddly, our friends who booked the same cruise ran into the same muddle, so it wasn't a one-off. I've used other agencies that actually answer and fix stuff, so this felt worse in comparison. There's a bit of goodwill left, sure, but honestly not worth the hassle — I won't risk them for future trips.