Avoya Travel - Reviews and experiences

Avoya wouldn’t move my deposit or reservation, so I lost $450 and I’m pretty frustrated. I’m usually quiet about reviews but this mattered enough to speak up. I first heard about this agent through friends — they found Rainer and I went along with them, even though I normally book elsewhere. After a few calls I put down the non‑refundable deposit because I was juggling another trip for my mom’s birthday that overlaps the same dates. The agent told me rebooking was possible if it stayed on a Celebrity cruise and that I’d only lose $100. Fine, I accepted that — but I didn’t realise I had to rebook through Avoya specifically. Long story short, my dad wanted me to use our regular agent, so I put a hold with someone I’ve used before. That agent said transferring the booking and deposit over within 30 days was routine. Apparently not. Avoya flat out refused to transfer anything to the other agency, despite the 30‑day window and assurances from the new agent. So now I’m choosing to forfeit the money rather than hand the booking back to Avoya. It’s disappointing and honestly unprofessional. On the plus side, my trusted agent is helping me secure some onboard credit so it’s not a total loss, but that’s small consolation. If you’re thinking of booking through Avoya and might need flexibility or to switch agencies, be careful — don’t assume transfers are straightforward. I’m annoyed but mostly just disappointed; could’ve been handled better, plain and simple.