AliExpress

AliExpress - Reviews and experiences

Average rating
6.8 /10
Based on 47 reviews
Jan 2021-Nov 2025
Star distribution
54x
412x
315x
215x
11x

Review transparency

Origin: voluntary submissions: no post-purchase invitations, no rewards
Verification: no standard purchase verification; basic checks against abuse
Moderation: spam/advertising/personal data is removed
Response & dispute: company can respond; users can report reviews via "Report review"

Reviews (47)

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Received defective product

Service

AliExpress has been such a terrible experience for me as an online shopper. The customer service is basically non-existent, using annoying chatbots as the only way to communicate. Sellers don't follow their own return policies, so it's really hard to get a refund or exchange. And even when you do seek help, it feels like customer service always supports the seller. I got a broken item recently and lost money. It's just a total rip-off! I'm going to start shopping somewhere else from now on.

Bosch replacement batteries

Service

Man, I've had it with those scammers. I used to have faith in them, but now they never come through with my Bosch replacement batteries. It's a total rip-off, dude! And on top of that, they won't even give me my money back. Forget about it, I'm done buying from China.

Small electronic components

Overall

OMG, like, AliExpress is, like, sooooo awesome!! I ordered these small electronic parts and they got here super fast! But, like, there was this one time when my order was wrong, but AliExpress was, like, really great and gave me my money back right away! It took a few days for the money to actually go back into my bank account, but it's all good.<br>Oh, and make sure you use PayPal when you buy stuff because the sellers are like, small Chinese businesses and they might not be super secure with your Credit Card info. PayPal will, like, keep you safe, you know?<br>Overall, I just love ordering from AliExpress - my stuff always arrives in, like, 2 weeks with no extra shipping fee. It's the best!!

Electronics accessories

Overall

I just bought some electronics accessories and honestly, the shipping was super fast and the packaging was top-notch. I got my stuff way sooner than I thought and they were well-protected in the packaging. I'm definitely going to keep shopping on this site. Also, the recommendations feature helped me discover some awesome products I wouldn't have found on my own.

Various items

Overall

Hey there, I've been using AliExpress for a while now and I've bought a bunch of stuff that I've been happy with. They've got such a huge range of products to choose from, it's easy for me to find what I need. Had a little issue with one purchase, but the customer service team sorted it out super quick. It really showed me that they care about keeping customers happy. I really appreciate how they handled it and it just made me even more loyal to AliExpress. It's my go-to for online shopping, especially since I often have trouble getting deliveries from other popular platforms in my area.

Awesome stuff

Service

I totally love AliExpress, but man, there are way too many scammers on there! I've found some awesome stuff, but it's always a gamble with these sneaky scammers. And don't even get me started on their customer service - it's about as helpful as talking to a brick wall. Trying to get a refund is like pulling teeth, so frustrating!

Bad, REALLY bad!

Service

I ordered 3 bicycle seats for approximately $100, but have not received any products. Seller responded that he didn't receive his/her products and cannot ship, sorry. S/he simply closed my case on AliExpress.
DO NOT trust AliExpress or AliBaba with any purchases, you have a 65% chance you will never receive your products and you will lose your money!

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About AliExpress

AliExpress is an online retail service based in China, owned by the Alibaba Group. Launched in 2010, it is made up of small businesses in China and other locations, such as Singapore, that offer products to international online buyers. It is known for providing a wide range of items at very competitive prices. The platform caters to buyers from over 200 countries and regions. AliExpress stands out for allowing smaller buyers to buy small quantities of goods at wholesale prices. It has grown significantly since its inception, becoming one of the largest e-commerce platforms in the world.

Contact Information

400 S El Camino Real #400

94402 San Mateo

United States

☎ (408) 785-5580

🌐 www.aliexpress.com

Last update: November 5, 2025

Website (Partner link)

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