Aer Lingus - Reviews and experiences

My time with the airline was pretty nice, until we had our return flight from Cork to Bristol. Because of some bad weather, our flight got cancelled and the next available seats weren't for another 3 days. They did offer us a different flight to Heathrow the next day and said they would refund our expenses to get back to our car for the trip home. But even after lots of back-and-forth and sending in our receipts multiple times, we only got partially refunded. They had told us they would cover all reasonable costs, so this whole situation was really stressful and frustrating. The airline's lack of transparency and their unwillingness to fully keep their word was really disappointing. You just can't be dishonest like that, it's not cool, and it's definitely left a bad impression on me.

My partner and I had our flight with Aer Lingus cancelled on the morning of April 7th with no explanation. Then we got rebooked on a flight two days later, which totally messed up our one-week holiday in Ireland. It was so frustrating and disappointing how they didn't communicate with us or consider our plans. Needless to say, I won't be flying with this airline again.

Oh my gosh, the airline totally screwed up my connecting flight and I had to wait, like, forever in the airport. The customer service folks were totally useless, so I just decided to cancel my flights because I couldn't deal with it anymore. Their response was basically, "tough luck."

I had to cancel my flight with this airline because of a family emergency. My dad's health got worse in his fight against cancer, and I needed to be there for him. Even though I've been a loyal customer for three months, I was surprised and disappointed by the airline's reaction when I asked for a refund. They wanted me to show all kinds of personal info to prove my dad was sick, which I thought was rude and thoughtless.