Aer Lingus - Reviews and experiences

I booked my flights by mistake and had to call to fix it. At first, they told me to book again and said I'd get a refund later. But when I called back, they said they couldn't give me a refund anymore. And to top it off, the person on the phone laughed at me.

My recent experience with customer service at the airline was so disappointing, eh. The staff member I dealt with was super abrasive, rude, and even tried to physically push me, eh. Like, totally not cool, especially in front of my young son, ya know. I was so shocked by how unprofessional and rude they were at the Dublin airport kiosk, ya know. I'm gonna have to make a report to the Better Business Bureau to deal with this issue, eh.

Oh man, I made a huge mistake and booked the flights to Dublin from London for the wrong weekend. But when I called customer service, they were really nice and waived the change fee for me. It would have cost me a lot more money to change the flights, so I was so relieved! 👏