Telus

Telus - Reviews and experiences

Average rating
5.2 /10
Based on 18 reviews
Nov 2023-Sep 2025
Star distribution
50
41x
38x
26x
13x

Review transparency

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Response & dispute: company can respond; users can report reviews via "Report review"

Reviews (18)

Renewed contract, multiple cable box replacements

Stability

So I just renewed my contract with the company and it's been a total hassle, you know? I've had to deal with getting four - yes, FOUR - cable box replacements for our living room since September. Now they're sending me the fifth one. After this, I'm done with them. The amount of time I've wasted talking to tech support is just ridiculous. It's a complete joke. And don't even get me started on having to go pick up the new boxes at the outlet. The courier even pretended they tried to deliver it when I was home all day, leaving a note for me to go pick it up because they "missed" me. This whole customer service experience has been so frustrating and disappointing, eh.

Internet service review

Stability

I'm so frustrated with the internet service from this company. In the last hour alone, I've had my internet cut out 17 times. It's really annoying because it interrupts whatever I'm doing online for work or fun. This problem has been happening ever since I switched to this provider, and it's only been getting worse. It's really aggravating to have such unreliable internet, especially when it affects my ability to stay connected for both work and personal stuff. I wouldn't suggest this service to anyone who needs a dependable internet connection.

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About Telus

TELUS Corporation is a prominent Canadian telecommunications company that provides a wide range of products and services including internet access, voice, entertainment, healthcare solutions, and IPTV television. Established in Alberta in 1990 through the merger of Alberta Government Telephones Commission (AGT) and BC Tel, it has grown to become one of Canada's largest telecom providers. TELUS is known for its commitment to social responsibility and innovations in digital technology and healthcare. The company has garnered a strong reputation for its quality of service and customer-focused approach.

Contact Information

🌐 telus.com

Last update: September 25, 2025

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