Telus - Reviews and experiences

Absolutely the worst experience I've ever had with Telus. Their sales team is quick to sell products they clearly don’t understand, leaving customers completely in the dark. I ordered the Telus Business Hub as a backup internet solution for my business, and was promised by a representative that I’d receive an email with shipping details. It’s been two weeks—no email, no tracking, no clue where the device is.
Their internal communication is a disaster. Departments don’t talk to each other, and no one seems to know what’s going on. Every time I call customer service, I get bounced around from one department to another, and not a single person can identify the root cause of the issue. It’s like dealing with a broken machine—no accountability, no resolution.
This is a serious problem, especially coming from a billion-dollar monopoly. Telus clearly lacks the infrastructure and customer service standards to support business clients. I genuinely wish a foreign mobile/internet provider would enter the Canadian market and take over—we desperately need competition to break this complacency and incompetence.
Telus, you’ve failed your customers. Fix your systems, train your staff, and stop making promises you can’t keep.

I gotta be honest, I'm pretty disappointed with the service this company's been giving me as a customer. The billing's been all wrong and dealing with customer service has just been a headache. It's been frustrating and disappointing all around. And to top it off, the lack of communication and transparency just makes the whole thing even worse.