Telus - Reviews and experiences

I recently switched over to a new TV service provider and thought I'd get a bundle with a new TV included. But it's been two months now, and I still haven't gotten the TV that was supposed to come with it. I tried asking about it, but they said I don't qualify for the TV. It's really disappointing because that TV was a big reason why I decided to change providers.

My business is having some trouble with Telus. Every time we call, we just keep getting passed around and our bills are way too expensive. The person we usually talk to never offers us any better deals and whenever there's a problem with our phone, they send us over to Asurion who is asking for $800 as a deductible! It's crazy! Recently, we got a new phone but it's not working properly at all. Both Telus and Asurion are refusing to help us unless we pay another $800 for a replacement. I'm beyond frustrated with this company, I'm tempted to take legal action but unfortunately, they're based in Nashville. I highly recommend avoiding them at all costs!

My experience with this company was so frustrating, eh. The customer service was basically non-existent, no actual people to talk to when I needed help. Instead, the dumb AI just kept asking me the same questions over and over, going nowhere. And even after I cancelled my service before it even started, I still got bills from them. Plus, the sales guy lied about the deals, so now I don't trust them at all, you know?

This is the worst experience ever! The customer service is a complete joke. I've spent over 15 hours talking to agents, being put on hold, talking to loyalty agents, and dealing with the service department just trying to cancel my expensive internet but keep my home phone. Can you believe they did the opposite and now I'm struggling to get my phone re-connected with no luck. Today alone, I wasted another 2.5 hours with no solution in sight. It's beyond frustrating and disappointing, especially since I've been a loyal customer for so long. Telus, you really dropped the ball on this one!

My experience with the service provider was really bad. We were trying to set up my mother-in-law's phone and TV at her care home, but they ended up canceling our home phone by mistake. We spent hours on the phone with customer service, but kept getting transferred between departments and pressured to buy things we didn't need, without actually fixing the problem. Finally, when a technician came to our house, they tried to sell us internet instead of re-connecting our phone. And they also falsely claimed that we needed internet for my mother-in-law's TV, which was not true. It's just not right to take advantage of a senior citizen in a care home like that.

I needed a new internet provider so badly because my old one kept letting me down. So I thought, why not give this company a try? Man, it was a total game-changer! The service was great, the installation was fast, and the customer service was amazing. Ever since I made the switch, I haven't had a single issue, and my internet browsing has been perfect. I never thought an internet provider could have such a big impact on my life, but here we are.