Telus - Reviews and experiences

I had a call with a rep in which I was very specific about the products I wanted and the price I agreed to. Then the tech showed up without half of what I ordered and tried to give me other equipment instead which I refused. He then said he would get the correct equipment from the warehouse and contact me to come back which he never did. I GET MY BILL AND THERE IS ABOUT $700 WORTH OF EQUIPMENT THAT I DID NOT GET AND WHATS WORSE, I DID NOT EVEN INITIALLY ASK FOR ANY OF IT. Along with that, my bill itself was $60+ over what I agreed to on the phone. The rep I spoke to today is telling me oh there's no evidence of that, when I know all their calls are recorded and after being transferred to multiple places and over 2 hours on the phone I was told the best he can do is reduce my bill to the point where its still $17 more than I agreed to and that I just need to pay it and move on. He also let me know at 4:56 that even though the issue had not been resolved and I still had questions, he was done work at 5 and therefore would be ending the call and have someone call me tomorrow. I let him know I will be cancelling everything I have there and will never be working with telus again nor will I recommend them to anyone anywhere on this planet.

Telus doesn't really have the best prices when you look at what Roger's and Bell are offering. It's a bit of a bummer that there aren't any rewards after being a customer for 13 years, eh?

So, I sent my phone back and they received it, but they're still charging me and it's been forever. I don't understand what's going on.

Hey there! Just wanted to chat about the email I got from your company about the Gigabit Internet deal for $65/month. Tried to renew my old contract for that price but was told it's only for new folks. After some back and forth, they offered me $85/month. Feeling a bit misled by the first offer and kinda bummed about the lack of loyalty to existing customers.

So, the other day I noticed my security system at home wasn't working properly. I gave 'em a call and a guy came over to fix it up real good. But then they ended up charging me for a battery replacement that wasn't even necessary! I had to sit on hold for a whole hour just to get it all straightened out. I'm not too pleased about the sketchy billing at all. Telus really needs to up their game!