Sproutsocial

Sproutsocial reviews

24 reviews Verified company
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Overall Rating
The score is the average of all published reviews. More recent reviews count slightly more. Companies have no influence on the score.
58%
Would buy here again
Ordering
8.0
Service
7.4
Pricing
6.6
Delivery
7.6

Featured Reviews

Spotlight: What are our customers saying?

Positive

Social media management tool

9.5

"I've used Sproutsocial at two different companies, and I definitely plan on using it again once I start my own digital agency. It's such ..."

Critical

social media management tool

5.5

"I've been using this social media tool for a while now, and I have to say, the recent updates have been pretty disappointing. The price keeps ..."

Most Voted

Social media management software

6.0

"This software is not at all what we were hoping for. It promises a lot but falls short in a big way. The features are buggy or just not there. We c..."

Reviews (24)

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social media management tool

D

1 reviews

5.5
Overall Rating
Would buy here again
No

I've been using this social media tool for a while now, and I have to say, the recent updates have been pretty disappointing. The price keeps going up, but the service quality keeps going down. Before, I could easily schedule posts, but now, almost all of them don't even go live. It's really frustrating and not cool. I think there are other options out there that are more reliable and cheaper.

Detailed Ratings

Order
8.0
Service
4.0
Price
4.0
Delivery
6.0

Do you already have an account?

Subscription cancellation issue

L

11 reviews

5.5
Overall Rating
Would buy here again
No

I was so annoyed trying to cancel my subscription with Sproutsocial. They don't make it easy - you can't just do it on the website, you have to email them and explain why. It felt like such a hassle and a waste of time. They really seem to want to make it as hard as possible for people to cancel.

Detailed Ratings

Order
6.0
Service
4.0
Price
4.0
Delivery
8.0

Do you already have an account?

Canceling account, high prices

Z
6.0
Overall Rating
Would buy here again
No

Oh man, it was such a pain trying to cancel my account! They make it seem simple but trust me, it's not - you gotta deal with a "success team" member. And let me tell you about those prices - they're way too pricey! Honestly, not worth it at all.

Detailed Ratings

Order
6.0
Service
6.0
Price
6.0
Delivery
6.0

Do you already have an account?

Social media management tool

M

10 reviews

3.5
Overall Rating
Would buy here again
No

I was so disappointed with the services from this company, eh. Their business seems sketchy and not right, using spam and scam emails to try and trick people into buying. I've tried to unsubscribe and block their emails, but they keep sending me more of their tricky stuff. It's frustrating and worrying to see a company being so dishonest. I suggest other folks stay away and not get caught up in their deceitful ways, eh.

Detailed Ratings

Order
6.0
Service
4.0
Price
2.0
Delivery
2.0

Do you already have an account?

Social media management tool

I

1 reviews

9.5
Overall Rating
Would buy here again
Yes

I've used Sproutsocial at two different companies, and I definitely plan on using it again once I start my own digital agency. It's such a handy tool for staying organized, scheduling posts, and sharing content on social media. Plus, you can track specific keywords and keep an eye on key influencers, making it a great way to stay in the loop about what people are saying about your business or industry. And the data visualizations are super clear and easy to share. I'm a big fan!

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Social media management tool

S

1 reviews

9.0
Overall Rating
Would buy here again
Yes

So, I decided to switch over to this tool instead of the one I was using before. And let me tell you, it has exceeded all my expectations. The website is super well-made and easy to use, which makes it a breeze for me to handle all my social media stuff. I gotta admit, Socialsprout is really hitting the spot for me, and I couldn't be happier with the service they provide.

Detailed Ratings

Order
10.0
Service
8.0
Price
8.0
Delivery
10.0

Do you already have an account?

Social media management tools

S

14 reviews

9.5
Overall Rating
Would buy here again
Yes

Using Sproutsocial's social media management tools has made a huge difference for my business. The platform is easy to use and has a lot of great features that have helped me organize my social media and boost my online presence. The tools for engagement and scheduling have been super useful in saving me time and keeping me active on different platforms. Plus, the analytics tools have given me valuable info on how my social media is doing, so I can make smart choices for my marketing. I'm really happy with Sproutsocial's services and would definitely suggest them to any business wanting to step up their social media game.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Online scam experience

C

1 reviews

6.0
Overall Rating
Would buy here again
No

I gotta tell ya, I had a real bad time dealing with an online scam recently. They tricked me into putting money into an app and doing stuff for a chance to make some cash. But as soon as I put in a bigger chunk of money, everyone who worked there vanished into thin air and I was stuck with no way to get my cash back. It really sucks to see folks exploiting others like that.

Detailed Ratings

Order
6.0
Service
6.0
Price
6.0
Delivery
6.0

Do you already have an account?

Subscription purchase

A

1 reviews

5.5
Overall Rating
Would buy here again
No

Oh my gosh, I had such a terrible experience with them! They charge way too much for their services, but their customer service is seriously lacking. The software is okay, but there are much better companies out there that offer superior service for a more affordable price. I wouldn't recommend spending your money here, eh!

Detailed Ratings

Order
6.0
Service
6.0
Price
4.0
Delivery
6.0

Do you already have an account?

Social media management tool

M

3 reviews

9.0
Overall Rating
Would buy here again
Yes

I've been using this social media management tool for over a year now, and I gotta say it's been a total game-changer for my business. It's super easy to use, never lets me down, and works like a charm on all the different social media platforms I use. One of my fave things about it is the reporting tool - gives me all the juicy analytics I need to make smart decisions about my social media game plan. Bottom line, I'd totally recommend this tool to anyone wanting to make their social media management a whole lot easier.

Detailed Ratings

Order
10.0
Service
8.0
Price
8.0
Delivery
10.0

Do you already have an account?

Social media management tools

J

9 reviews

9.5
Overall Rating
Would buy here again
Yes

Sproutsocial is amazing! I really appreciate being able to schedule my posts in advance and check out all my analytics in one spot. The team collaboration tools are so helpful for me and my friends who have our own online business. It's like having a social media expert on hand 24/7!

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Social media management platform

A

1 reviews

9.5
Overall Rating
Would buy here again
Yes

Sprout gigs is seriously the best platform out there, no doubt about it. I've looked everywhere, but nothing beats the simplicity and effectiveness of Sprout gigs. It's not the platform's fault if there are any problems; it's more about the workers who might mess up by putting in wrong info that could crash the whole system. But even with that, I gotta admit that Sprout gigs is super reliable and easy to use. So grateful for you, Sprout gigs!

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Social media management tools

L

10 reviews

9.5
Overall Rating
Would buy here again
Yes

I was searching for a tool to manage my social media and connect with customers better. After trying different options, I can say that Sprout Social has really impressed me. The analytics are super helpful, scheduling saves me time, and the team collaboration tools make working with colleagues a breeze. Sprout Social is now a key part of my business strategy.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Software purchase

J

10 reviews

3.5
Overall Rating
Would buy here again
No

This program used to be great, but now it's a total disappointment. The customer service team doesn't know what they're doing, the price has doubled, and the software features have been cut back. It's a nightmare trying to get help with active accounts or fix any problems. Definitely not worth the trouble. Stay away from it at all costs!

Detailed Ratings

Order
6.0
Service
4.0
Price
2.0
Delivery
2.0

Do you already have an account?

Social media management tools purchase

Z

12 reviews

9.0
Overall Rating
Would buy here again
Yes

I just bought some social media management tools from this company and I have to say, I am really impressed with how well their software works. The tools for engaging with customers have helped me communicate better, scheduling posts has made planning my content calendar a breeze, and the analytics have given me great insights into how my social media is doing. Plus, the collaboration tools make it so much easier for everyone in my team to work together on social media projects. Overall, I'm very happy with my purchase and would definitely recommend this company to anyone looking for social media management solutions.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
8.0

Do you already have an account?

Social media management tools

O

9 reviews

9.0
Overall Rating
Would buy here again
Yes

I've been using this company's social media management tools for a few months now and I gotta say, I'm really happy with how it's been working out. The software is easy to use and has made it a lot easier for me to manage my social media channels. The engagement and analytics tools have been super helpful in keeping track of how I'm doing online and seeing how well my social media campaigns are performing. Plus, the team collaboration features have made it a lot easier for my team to communicate and work together.

Detailed Ratings

Order
10.0
Service
8.0
Price
8.0
Delivery
10.0

Do you already have an account?

Social media management tools

B

8 reviews

9.0
Overall Rating
Would buy here again
Yes

Hey, I found this really great app that helps me keep track of all my social media stuff. It's super handy because I can plan out posts, track their performance, and chat with my team about what to post next. It's seriously like having my own social media expert right at my fingertips!

Detailed Ratings

Order
10.0
Service
8.0
Price
8.0
Delivery
10.0

Do you already have an account?

Social media management tool

Z

1 reviews

7.5
Overall Rating
Would buy here again
Yes

Sprout is a nifty tool for sharing social media duties among team members. It's great for staying organized and making sure everyone knows what's up. Sure, it can get a bit expensive when you bring on new users, but for us, a small team, it's totally worth it.

Detailed Ratings

Order
8.0
Service
8.0
Price
6.0
Delivery
8.0

Do you already have an account?

Trial experience

C

10 reviews

6.0
Overall Rating
Would buy here again
No

I signed up for a free trial of Sprout for seven days, but it didn't really impress me. At first, I was keeping up with 586 accounts, but once I started using the platform, it made me follow about 1100 accounts. After a week, I only got 6 new followers, which is just a 1% increase. I wanted to unfollow those who didn't follow me back, but sadly, it wasn't possible, so I had to do it manually. Eventually, I switched to an app called Combin, which made it easier for me to see who wasn't following me back without any issues. Sprout claimed to have a 20% increase in followers, but I only saw a 1% rise. I had a feeling it wouldn't work out, and turns out I was right. It just ended up giving me more unnecessary work to deal with.

Detailed Ratings

Order
6.0
Service
6.0
Price
6.0
Delivery
6.0

Do you already have an account?

Cancelled services due to poor customer service

M

5 reviews

6.5
Overall Rating
Would buy here again
Yes

My services contract got cancelled because my sales rep was acting really unprofessional. When I got back from the hospital with my dad, I found a bunch of mean emails from them. The way they talked down to me and showed no care really made me doubt if they were the right person to represent the company. Even though I was interested in the services at first, I couldn't ignore how rude they were.

Detailed Ratings

Order
6.0
Service
6.0
Price
8.0
Delivery
6.0

Do you already have an account?

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About Sproutsocial

Sprout Social, Inc. is a company that provides social media management tools and services. Established in 2010 and headquartered in Chicago, Illinois, its software is designed to help businesses manage their social media channels more efficiently. Sprout Social's offerings include engagement, publishing and scheduling, analytics, and team collaboration tools. The platform supports various social networks, such as Twitter, Facebook, Instagram, LinkedIn, and Pinterest. Its services are tailored to businesses looking to enhance their online presence, engage with customers, and analyze social media performance to inform marketing strategies. Sprout Social has grown significantly since its inception, serving a wide range of clients from small businesses to large enterprises.

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Contact Information

131 S. Dearborn St.Ste. 700

60603 Chicago

United States

📧 customers@sproutsocial.com

☎ (866) 878-3231

🌐 sproutsocial.com

Categories Sproutsocial

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Last update: November 29, 2024

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