UPack - Reviews and experiences

Our experience with the company was really disappointing. We knew there were risks with using this service, but we never thought it would be this bad. The container drop-off was early and after that, everything went downhill. We got a call threatening us with extra charges because we hadn't packed the shipment, even though it hadn't been that long since drop-off. The loading ramp was a nightmare to deal with; it was in terrible condition and felt unsafe to use. When our shipment finally arrived in California from Michigan, the delivery was a disaster. They dropped it off in a way that we couldn't even unload it properly. The barriers were totally wrecked, so we couldn't get at our stuff. The contents inside, which we'd packed carefully, were in terrible shape, like they'd been thrown around. Our household items were so damaged, we felt devastated by the whole ordeal.

I just booked a shipping container service with hopes everything would go smoothly, but it turned out to be a big letdown. I live in a gated community that needs drivers to show their ID at the gate. I told the company about this, and they said it wouldn't be a problem. However, when the driver got here, he didn't want to show his ID and got into a heated argument with the security company. I ended up having to cancel the service and now have to pay an extra $1,000 for a last-minute hotel while moving across the country.