UPack

UPack - Reviews and experiences

Average rating
7.4 /10
Based on 20 reviews
Oct 2023-May 2024
Star distribution
57x
42x
37x
22x
12x

Review transparency

Origin: voluntary submissions: no post-purchase invitations, no rewards
Verification: no standard purchase verification; basic checks against abuse
Moderation: spam/advertising/personal data is removed
Response & dispute: company can respond; users can report reviews via "Report review"

Reviews (20)

wet mattress disaster

Quality

Oh man, I gotta tell you about my awful moving experience. The moving cube we rented was a disaster. When we finally opened it up, our mattress was completely wet and nasty! There was this huge yellow stain on it and the whole thing reeked of mold and mildew. It looked like the cube had been through a battlefield - holes, ripped vents, the whole nine yards. It was a total nightmare. We had used a different moving company in the past, a bit pricier but at least our belongings arrived intact. Such a waste of money, seriously.

My disastrous move

Quality

Let me tell you about my experience with this company. Everything I had ended up broken after my move. It was a total nightmare to see my appliances ruined and my furniture destroyed. I wish I had just gotten rid of everything and bought new stuff because it was so heartbreaking. To save yourself from stress and letdown, stay far away from this company.

My recent moving service

Quality

I was pretty upset with how my stuff was handled during the move. Some of my things ended up broken and I had to buy new ones, which cost me extra in the end. The moving company didn't seem to care much about their customers, so I'd suggest looking into another company for your move.

Strapping Tool Kit

Quality

I bought a Strapping Tool Kit from this company thinking it would be top-notch quality with nice finishing like in the picture on their website. But when it arrived, it was totally different and not great quality. I contacted customer service for a whole month but they said the product was what I ordered. This whole situation made me lose my trust in this company, unfortunately.

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About UPack

U-Pack is a moving company that offers an affordable, convenient way for individuals to move their belongings across the United States and Canada. Established in 1997, U-Pack operates by delivering a container or trailer to the customer's home, which the customer then has up to three days to pack with their belongings. Once packed, U-Pack arranges for the container or trailer to be transported to the destination address. The customer is responsible for unloading their belongings upon arrival. This self-pack, self-unload model allows U-Pack to offer lower costs compared to traditional full-service moving companies. U-Pack is known for its flexibility, offering solutions for both small and large moves, and its services are often used by people relocating for work, school, or other personal reasons.

Contact Information

8401 McClure Drive

72916 Fort Smith

United States

📧 customercare@upack.com

☎ 1-800-355-1696

🌐 upack.com

Last update: November 29, 2024

Website (Partner link)

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