StubHub - Overall Rating based on 27 reviews
Featured Reviews
Reviews (27)
No reviews yet!
Find companies you have experience with and write reviews about them! Your reviews contribute to a more transparent market and improve the reliability of companies.
Misleading Ticket Purchase
I bought tickets for the Toronto FC game, thinking I'd have assigned seats, but it turns out it was standing room only. I asked for a refund, but it never came through.
Ticket sales delays
I just sold some tickets on this site and it was kind of a rollercoaster. One batch of tickets sold super quickly and I got paid right on time. But then there was another set that cost more and it took forever to process. I reached out to customer service a bunch of times but kept getting wishy-washy answers. It was so annoying feeling like my cash was stuck in limbo, so I won't be using this site to sell again for sure.
Misleading charges
I bought tickets from this company and honestly, it was such a letdown. After I made my first purchase, I saw that I got charged for the same tickets a bunch of times. When I reached out to customer service to ask about the extra charges, they were useless and didn't help at all. I was so annoyed and stressed out because I had to keep an eye on my bank account to make sure I wasn't ripped off. It was obvious that something sketchy was going on, and honestly, I wouldn't suggest this company to anyone.
Refund issue for concert tickets
I am so frustrated with the terrible customer service from this company. I bought tickets for a concert last year, but never got them. I had to pay extra at the door, and I still haven't received my refund. It's absolutely ridiculous.
Ticket purchase for ice hockey game
I had such a bad time getting tickets for a hockey game. Me and my buddies got three tickets online and were totally pumped to go. But when we got there, turns out there were no seats for us! We tried calling customer service but got no help at all. It was so annoying and made us feel ripped off and let down.
Fraudulent ticket purchase
Buying those tickets really put a dent in my wallet. I was so excited to see that famous artist perform, had been counting down the days for months. But turns out, the tickets were fake and the whole night was a disaster. It was tough missing out on the concert and losing money on travel expenses really added salt to the wound.
Hockey playoff tickets
Listen, I understand where you're coming from. I know there are many scary stories about getting scammed or having tickets that don't work. But let's face it, with all the buying and selling going on here, it's inevitable that some hiccups will occur. Personally, I've had a pretty good time using it. Of course, I wish there were other options available, but for the time being, it does the trick.
Football match tickets
I ordered three tickets for the Girona FC vs Barcelona FC football game, but they weren't available. The service is unreliable and can't be trusted.
Soccer game tickets
I was really let down by the whole situation with those soccer tickets I bought. Me and my buddies flew all the way to Italy from Canada, and when we tried to get in, we found out the tickets were fake. It was such a hassle and such a bummer, especially since we paid so much for them.
Ticket Purchase for Music Festival
StubHub really needs to step up their customer service game. I was stuck on the phone for over an hour and a half trying to report a problem, and all I got was a useless response. It felt like they had no clue what was going on and just gave me some empty reassurances without fixing anything. This has been an issue for years now, and even after multiple reports, no one seems to care or want to fix it. I've lost a lot of money because of their lack of accountability and poor communication. Dealing with their incompetence and lack of urgency as a paying customer is beyond frustrating.
Wrongly received tickets
I've been buying tickets for a while now and I gotta say, my last purchase was a real letdown. I asked for seats in one spot but ended up getting ones in a totally different - and worse - section. The lack of communication and not caring about whether I was happy really got to me. I tried to fix things by asking for a refund or a credit, but they wouldn't help me out at all. It's soured me on their services, that's for sure. I won't be using them again.
Baseball tickets in the US
As someone who bought baseball tickets using this platform, gotta say I was pretty let down with how it all went down. They tack on a big ol' fee for their "service", boosting up the price of the tickets big time. It was super frustrating not knowing the full price upfront, especially with all the extra costs we had to deal with. And when we tried to get the tickets through their app, turns out it wasn't even available in our neck of the woods. So we ended up getting hit with some extra charges and had to scramble to sort things out at the stadium. At first, everything seemed to be going smoothly with the order, but the lack of clear info and the high prices made it more of a headache than anything else.
Got tickets to a real cool soccer game
I scored some tickets to the soccer match between some awesome teams. Getting them was a breeze, but the price shot way up right when I was about to pay. They totally tricked me with those sneaky fees, that's not cool at all.
Taylor Swift tickets for Paris show
I bought tickets way ahead of time for a Taylor Swift concert in Paris while travelling from Canada. I needed to know when I would get the tickets so I could plan my trip right. I called and was told the tickets would come on time, and luckily I did get them as promised. But the problem came up when I found out about France's lead booker policy, where my tickets were under someone else's name. Even though StubHub kept saying it wouldn't be a problem, I was still worried. The lack of clear information about this policy made me stress out for no reason, especially considering the big expenses and travel plans I had made. In the end, everything was okay at the venue, but StubHub's uncertain info let me down.
F1 Race Ticket Purchase
So, I bought a 3 day pass for the F1 Race in Miami but I really just wanted a 1 day pass. I let Customer Service know right away, but they said no refunds and I'd have to sell the tickets myself. It's pretty disappointing that they couldn't help me out, especially with all the ways technology makes it easy to make changes nowadays.
Ticket purchase
I was really upset with the service from this company. They just took my money without telling me why and didn't even try to fix things with some customer service. I wouldn't suggest using this platform to buy or sell tickets.
Fraudulent ticket purchases
I got some weird emails about ticket purchases for events in Georgia and Miami, so I called up StubHub to report the fraud. The charges are still pending, StubHub said the purchases weren't fraud, my bank is giving me my money back. But I'm not happy with how StubHub didn't do more to prevent the fraud.
Tickets for a concert
I bought tickets for a concert using this platform, eh, and I gotta say, I was super let down with the service I got. The tickets didn't come on time because of some issue on the seller's end, and to top it off, the deadline for sending them was changed to the same day and time as the concert. I had no other choices and no assurance that I'd actually get the tickets in time for the show. All in all, it was a real headache that I wouldn't suggest to anyone.
tickets for a concert
I just bought some tickets for a concert on this site and I gotta say, I was really let down by the service. Everything went fine when I was placing my order, but then I saw a charge on my debit card that I didn't okay. That really ticked me off and now I'm worried about my info being safe. Honestly, I don't trust this site at all and I wouldn't tell anyone to use it - seems sketchy to me.
Last minute ticket cancellation
I bought some tickets from Stubhub and got an email 6 hours before the concert saying they didn't have the tickets I bought. Couldn't find new ones in time and had to skip the concert. It was super disappointing and frustrating. Definitely not using Stubhub again.
Review with most votes
Ticket resale issue
My recent experience trying to resell tickets on this platform has been so frustrating. I bought tickets but then had to change my plans and tried to list them again. But the we... Read onBy: M. Cruickshank