
StubHub - Reviews and experiences
Nov 2023-Nov 2025
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Origin: voluntary submissions: no post-purchase invitations, no rewards
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Response & dispute: company can respond; users can report reviews via "Report review"
Reviews (28)
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Ticket sales delays
Ticket sales delays
ReliabilityI just sold some tickets on this site and it was kind of a rollercoaster. One batch of tickets sold super quickly and I got paid right on time. But then there was another set that cost more and it took forever to process. I reached out to customer service a bunch of times but kept getting wishy-washy answers. It was so annoying feeling like my cash was stuck in limbo, so I won't be using this site to sell again for sure.
Ticket purchase for ice hockey game
Ticket purchase for ice hockey game
ReliabilityI had such a bad time getting tickets for a hockey game. Me and my buddies got three tickets online and were totally pumped to go. But when we got there, turns out there were no seats for us! We tried calling customer service but got no help at all. It was so annoying and made us feel ripped off and let down.
Fraudulent ticket purchase
Fraudulent ticket purchase
ReliabilityBuying those tickets really put a dent in my wallet. I was so excited to see that famous artist perform, had been counting down the days for months. But turns out, the tickets were fake and the whole night was a disaster. It was tough missing out on the concert and losing money on travel expenses really added salt to the wound.
Football match tickets
Football match tickets
ReliabilityI ordered three tickets for the Girona FC vs Barcelona FC football game, but they weren't available. The service is unreliable and can't be trusted.
Soccer game tickets
Soccer game tickets
ReliabilityI was really let down by the whole situation with those soccer tickets I bought. Me and my buddies flew all the way to Italy from Canada, and when we tried to get in, we found out the tickets were fake. It was such a hassle and such a bummer, especially since we paid so much for them.
Fraudulent ticket purchases
Fraudulent ticket purchases
ReliabilityI got some weird emails about ticket purchases for events in Georgia and Miami, so I called up StubHub to report the fraud. The charges are still pending, StubHub said the purchases weren't fraud, my bank is giving me my money back. But I'm not happy with how StubHub didn't do more to prevent the fraud.
Experience selling tickets
Experience selling tickets
ReliabilityI just sold some tickets on this platform because I have season tickets for the local sports teams. Even though I followed all their rules, I had trouble getting paid. The platform's lack of transparency and accountability really annoyed me. It's really too bad that my experience with the platform has made me think about taking legal action and reporting them for fraud.
About StubHub
Yes, StubHub is an online ticket exchange company that enables people to buy and sell live event tickets in a secure and user-friendly environment. Established in 2000 by Eric Baker and Jeff Fluhr, it has grown to become one of the world's largest ticket marketplaces. The company offers tickets for sports events, concerts, theater productions, and other live entertainment events. StubHub operates in several countries, providing a platform where ticket buyers and sellers can transact with confidence, benefiting from the company's fan protection policy. In 2007, it was acquired by eBay for $310 million but was later sold to Viagogo in 2020 for $4.05 billion.
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Categories StubHub
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Last update: November 24, 2025
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