StubHub - Reviews and experiences

I purchased a parking pass through StubHub on 10/30/25 because I had also purchased tickets from them to a concert at the Hollywood Palladium for 11/5/25. I had been led to believe the parking lot was conveniently located near the venue. The email notification regarding the parking pass purchase said, “Over a 15-minute walk to the venue.” I don’t live in Los Angeles so I am not familiar with the area.

When I made it to the parking lot on the evening of the concert I found out it was way too far from the venue to make any sense. It would have been a 40 minute walk to get to the Hollywood Palladium and then another 40 minute walk to get back to it the parking lot. I didn’t park there because I was able to find a spot that was much closer.

The parking pass said it was provided by a company called ParkWhiz. So I tried contacting them about requesting a refund. They made the process difficult so I reported them to the Better Business Bureau. I found out that the parking pass was actually purchased through StubHub, which was a third party retailer, and ultimately they were responsible.

So I contacted StubHub via their live chat service. The representative, who called herself Pearl, was at first very accommodating and said she would escalate the issue and refer me to a representative who would be better able to handle the issue. Then after a brief pause she completely changed her tune saying I reported the issue too late and there was nothing they could do. I told her that was unacceptable and the reason why I was late reporting was because I first tried working with ParkWhiz for the refund request.

I told her I wished to speak with a supervisor but she became uncooperative and argued the supervisor would tell me the same thing. I informed her that I would report StubHub, they lost a customer for life and I would warn as many people as possible about their deceptive and unprofessional business practices. She said my statement was noted. She then proceeded to argue with me and then kept repeating that there was nothing they could do because I reported the issue too late.

I checked and there was nothing in their emails or in their website saying there was a time limitation on requesting a refund. I told her as much and then I called her out for lying about saying she would escalate the issue and refer me to someone better able to handle the issue. After that she became belligerent and abruptly closed the chat.

Ultimately I am extremely upset at StubHub for doing such a terrible and unprofessional job of handling this issue.

In the process of filing a complaint with the Better Business Bureau I found out their website that not only are they not a BBB accredited business but they have a rating of “F” with thousands upon thousands of complaints filed. The “F” rating is due to failing to respond to many of said complaints or failing to resolve those they did respond to. They are also the target of a lawsuit in which a DC Attorney General has sued StubHub for deceptive pricing and junk fees.

So I am warning everyone to stay away from this business and by no means proceed to purchase any tickets or passes of any kind from them. They will rip you off one way or another and clearly believe they are justified in doing so!

I am so frustrated with the terrible customer service from this company. I bought tickets for a concert last year, but never got them. I had to pay extra at the door, and I still haven't received my refund. It's absolutely ridiculous.

StubHub really needs to step up their customer service game. I was stuck on the phone for over an hour and a half trying to report a problem, and all I got was a useless response. It felt like they had no clue what was going on and just gave me some empty reassurances without fixing anything. This has been an issue for years now, and even after multiple reports, no one seems to care or want to fix it. I've lost a lot of money because of their lack of accountability and poor communication. Dealing with their incompetence and lack of urgency as a paying customer is beyond frustrating.

I've been buying tickets for a while now and I gotta say, my last purchase was a real letdown. I asked for seats in one spot but ended up getting ones in a totally different - and worse - section. The lack of communication and not caring about whether I was happy really got to me. I tried to fix things by asking for a refund or a credit, but they wouldn't help me out at all. It's soured me on their services, that's for sure. I won't be using them again.

So, I bought a 3 day pass for the F1 Race in Miami but I really just wanted a 1 day pass. I let Customer Service know right away, but they said no refunds and I'd have to sell the tickets myself. It's pretty disappointing that they couldn't help me out, especially with all the ways technology makes it easy to make changes nowadays.

I was really upset with the service from this company. They just took my money without telling me why and didn't even try to fix things with some customer service. I wouldn't suggest using this platform to buy or sell tickets.

I bought tickets for box seats that were supposed to be great, but when I got them from the seller, they were total garbage. I called customer service and they said I was protected by a "Fan Protection Guarantee," but they wouldn't give me my money back. I told them how frustrated and urgent it was, but they were no help at all and didn't fix the problem. The way they handled everything was so unprofessional and irresponsible, it made me really unhappy with how everything turned out.