ShipStation - Reviews and experiences

This shipping software, when it decides to work, is great for managing shipments and orders. However, the constant technical issues and lackluster support have made it a nightmare to deal with. Support staff give generic responses without actually addressing the problem, and getting through to higher-level support is nearly impossible. It's been a month of dealing with a critical tool that is essentially out of commission, with no resolution in sight despite multiple ignored emails. ShipStation really needs to do a complete overhaul to fix these ongoing problems and provide reliable service to customers.

Just wrote this really good review about a shipping platform I tried. It was decent, but the customer service wasn't the best. Everything was fine in the beginning, the platform worked well. But then when I had an issue, it was impossible to get any help. And now they want to charge me extra just to keep using the labels I've been using for months? No way, not gonna happen.

Eh, I tell ya, I ordered something and it's been a complete disaster. I've been trying to get it sorted out for 5 days now and still no luck. We can't even ship anything because of this whole mess. It's so slow and completely useless, to be honest.

ShipStation really messed things up for us big time - no warning at all! We lost all our orders, history, and manual entries. They wouldn't charge our card or let us update our payment info, and refused to give us tracking info for past orders. Their customer service was no help at all, unresponsive. We ended up switching to a different shipping platform and we're way more satisfied with the service now.

So I was trying to print out shipping labels for my online orders, and their customer service was terrible. They had no clue what was happening and couldn't assist me with the program. Their apologies were useless, it was a total disaster.

I've had 2 packages sent with this shipping company and both times they got lost along the way. It took way longer for them to arrive than I thought. I'm not sure if they are cheaper than other options, but dealing with lost packages is just not worth the hassle.

I just realized there's a $19.99 charge on my debit card from Ship Station, but I never signed up for an account with them. When I talked to Stamps.com, they told me they're linked to Ship Station and advised me to reach out to them. The problem is, the phone number they gave me only had a recorded message and no way to talk to a real person, plus there was no chat option. Stamps.com couldn't really help me either, even though they're associated with Ship Station. I have a feeling Ship Station got my debit card info through Stamps.com because that's the only place it's saved. I'm stuck not being able to directly contact Ship Station to close the unauthorized account and get my money back. Now I have to go through the hassle of canceling my current card and getting a new one because of this mess. It's frustrating to see the terrible customer service and lack of responsibility from Ship Station, especially when I see all the complaints online. I really hope to get a refund and shut down this unauthorized account as soon as possible.

The shipping label app is just terrible! It never seems to work properly, especially when it comes to Paypal. The orders page gets all wonky if you have less than 20 orders. And don't even get me started on the support team - they're not helpful at all. They just keep asking the same questions and never actually solve anything. I find myself reaching out to them almost daily, but things never seem to get better.

As a customer at ShipStation, I was really disappointed with their service. I noticed that ShipStation keeps a big discount from its UPS account for themselves and doesn't pass on any savings to us, the customers. When we set up our own UPS account with Stamps.com, we saw a 30% decrease in shipping costs compared to ShipStation's default UPS account, which was frustrating. Even though we made our own UPS account the default, ShipStation's preset rules stopped us from using it until we deleted them. This lack of transparency and not sharing discounts with customers is a real downside for me. That's why I've decided to stop using ShipStation and check out other options like Shippo for my shipping needs.

This company won't leave me alone with the constant calls. I already asked them to stop but they just won't listen. It's starting to feel really creepy, like they're stalking me or something. I hate it so much that I'll never consider using their service.