ShipStation - Reviews and experiences

Shipstation went ahead and took my money without even giving me the label I paid for. They didn't bother to provide any instructions on what to do next, so now I'm feeling pretty frustrated and let down by their lack of customer service. Honestly, it feels like a scam and now I'm stuck trying to sort out this whole mess on my own.

I was really let down by the customer service from this shipping software. When ShipStation lost all my settings after an upgrade, I tried reaching out for help but couldn't get through on the phone. It was so annoying not having anyone there to fix the problem, so I had to turn to another platform for help. I think any company on a popular app like Big Commerce should have good technical support for their customers.

Our experience with ShipStation has been really frustrating, eh? We integrated our ShipStation account with our WiX web store, hoping for a smooth shipping process. But in the last two days, our customers have been dealing with constantly changing shipping costs, causing us to lose sales. We reached out to ShipStation Support for help, but unfortunately, received no assistance or solution to the problem. When I mentioned in the chat that I might switch to a competitor if the issue continues, I was told to try contacting Support next week, eh? This slow and ineffective customer service led us to open an account with a different shipping platform, Shippo. As a business that values customer satisfaction, it was disappointing to see ShipStation's lack of effort in fixing our problem, eh?

My experience sending three parcels to Europe using IOSS was terrible. They charged me VAT on all three parcels when they arrived. When I tried calling customer service, it was a struggle because they just kept giving me the same canned responses. Finally, when I got in touch with UPS, I found out that ShipStation had been inputting the data in the wrong spots. Even after I told them about the problem, I still haven't gotten any helpful answers.

ShipStation has been such a key part of our business growth lately. When we first got started with it, we ran into some technical troubles that we just couldn't sort out ourselves. But thankfully, Derek Necak was there to help us out quick and professionally, making sure our account was back up and running smoothly. His knowledge and quick work really impressed us.

Just wrote this really good review about a shipping platform I tried. It was decent, but the customer service wasn't the best. Everything was fine in the beginning, the platform worked well. But then when I had an issue, it was impossible to get any help. And now they want to charge me extra just to keep using the labels I've been using for months? No way, not gonna happen.

So I was trying to print out shipping labels for my online orders, and their customer service was terrible. They had no clue what was happening and couldn't assist me with the program. Their apologies were useless, it was a total disaster.