ShipStation - Reviews and experiences

setup notes, confirmations and a couple of tracking pings all arrived when they said they would. That part felt smooth and reliable, which honestly made the later frustration feel worse because expectations were higher.
I wanted to try Inventory Sync for a multi-warehouse setup. My Amazon listings need the lowest stock count shown for seller-fulfilled prime, so I needed someone who really knew the ins and outs to confirm whether ShipStation could do that. I called support, explained the scenario, and the rep I got seemed new — like really new. She was polite and eager to help, but she was clearly learning on the job. Every question I had ended with a pause and a “let me look that up.” Fine, that happens. The problem was the call dragged on and after half an hour I still didn’t have an answer to my opening question.
I asked to speak with a supervisor, and I asked for a phone call instead of emails. I wanted a real-time discussion because this is not something you can reasonably sort out over a couple of slow emails. It felt important to lay out the business details and have someone confirm whether Inventory Sync would solve them. A supervisor did follow up — but by email, not phone. That was the first snag. I replied right away asking for the phone call I’d requested. A few days went by and I got another email asking how they could help. I said again: please call. And again, silence for almost a week. At that point I had been trying to get clarity for about 20 days with very little progress from support.
I phoned again and got transferred to the supervisor directly. He picked up and said he’d been busy, which is fair, people get slammed. But I had asked for a phone call three times. If he couldn’t make the time, a simple heads-up with availability or a scheduled slot would’ve done the trick. Instead it felt like being ignored, and that was frustrating. After some back-and-forth he did acknowledge the delay and apologized, which I appreciated. We finally got into the actual issue: Inventory Sync doesn’t handle multiple warehouses that need different stock levels pushed in a way that shows the lowest available inventory across them. In plain terms, if Warehouse A/B/C have 100 each and Warehouse D has 10, Amazon needs to see 10 — and ShipStation’s sync couldn’t do that for me.
So the result was disappointing. The delivery and ordering steps were good — straightforward and reliable — but the customer service experience was uneven. There’s a real gap between the initial rep who was learning and the supervisor who should have coordinated a proper callback sooner. To be fair, when someone finally sat down with me they were willing to dig into my account and explain limitations. It just took too long to get there. Also, it’s possible there’s a workaround I wasn’t shown; the supervisor admitted there might be nuances he hadn’t considered, which left me wondering if deeper product knowledge or a specialist could have helped.
Overall I’m glad I tried it because the platform is promising and the delivery side is solid. I’d recommend them for people whose setup fits the current Inventory Sync model. But if you run warehouses with differing inventory levels and need that lowest-quantity behavior pushed to marketplaces, check with support carefully and insist on talking to someone knowledgeable — and make them commit to a phone call or a scheduled meeting. I’d love to stick around if the feature gets expanded or if support gets faster at routing these questions to an expert. For now, cautiously optimistic — good delivery, room for improvement on the support and feature side.

Shipstation went ahead and took my money without even giving me the label I paid for. They didn't bother to provide any instructions on what to do next, so now I'm feeling pretty frustrated and let down by their lack of customer service. Honestly, it feels like a scam and now I'm stuck trying to sort out this whole mess on my own.

I was really let down by the customer service from this shipping software. When ShipStation lost all my settings after an upgrade, I tried reaching out for help but couldn't get through on the phone. It was so annoying not having anyone there to fix the problem, so I had to turn to another platform for help. I think any company on a popular app like Big Commerce should have good technical support for their customers.

Our experience with ShipStation has been really frustrating, eh? We integrated our ShipStation account with our WiX web store, hoping for a smooth shipping process. But in the last two days, our customers have been dealing with constantly changing shipping costs, causing us to lose sales. We reached out to ShipStation Support for help, but unfortunately, received no assistance or solution to the problem. When I mentioned in the chat that I might switch to a competitor if the issue continues, I was told to try contacting Support next week, eh? This slow and ineffective customer service led us to open an account with a different shipping platform, Shippo. As a business that values customer satisfaction, it was disappointing to see ShipStation's lack of effort in fixing our problem, eh?

My experience sending three parcels to Europe using IOSS was terrible. They charged me VAT on all three parcels when they arrived. When I tried calling customer service, it was a struggle because they just kept giving me the same canned responses. Finally, when I got in touch with UPS, I found out that ShipStation had been inputting the data in the wrong spots. Even after I told them about the problem, I still haven't gotten any helpful answers.

ShipStation has been such a key part of our business growth lately. When we first got started with it, we ran into some technical troubles that we just couldn't sort out ourselves. But thankfully, Derek Necak was there to help us out quick and professionally, making sure our account was back up and running smoothly. His knowledge and quick work really impressed us.

Just wrote this really good review about a shipping platform I tried. It was decent, but the customer service wasn't the best. Everything was fine in the beginning, the platform worked well. But then when I had an issue, it was impossible to get any help. And now they want to charge me extra just to keep using the labels I've been using for months? No way, not gonna happen.

So I was trying to print out shipping labels for my online orders, and their customer service was terrible. They had no clue what was happening and couldn't assist me with the program. Their apologies were useless, it was a total disaster.