ShipStation - Reviews and experiences

Hey there! I just wanted to chat about my recent experiences as a customer using your shipping services. Lately, I've been running into some issues with the pricing not being accurate. ShipStation keeps hitting me with extra charges after the initial bill, which is making it really tough for my business to pass those costs along to my customers. In the past few months, there have been two instances where I was hit with these adjustments. One shipment had three packages and was adjusted by a whopping $340.00, and another with two packages was adjusted by $194.00! I totally get that mistakes happen, like an extra $5.00 or $10.00 here and there, but these big differences in pricing from ShipStation just aren't fair and there doesn't seem to be any room for negotiation.

As a customer at ShipStation, I was really disappointed with their service. I noticed that ShipStation keeps a big discount from its UPS account for themselves and doesn't pass on any savings to us, the customers. When we set up our own UPS account with Stamps.com, we saw a 30% decrease in shipping costs compared to ShipStation's default UPS account, which was frustrating. Even though we made our own UPS account the default, ShipStation's preset rules stopped us from using it until we deleted them. This lack of transparency and not sharing discounts with customers is a real downside for me. That's why I've decided to stop using ShipStation and check out other options like Shippo for my shipping needs.