ShipStation - Reviews and experiences

I had a really bad experience with an online order fulfillment service that I've been using for more than seven years. They suddenly closed my account and kept the money that was in it without even letting me know beforehand. It was so unprofessional and unfair, it made me feel like I got ripped off and really annoyed. I suggest to everyone to stay away from this company and not do any business with them.

I just realized there's a $19.99 charge on my debit card from Ship Station, but I never signed up for an account with them. When I talked to Stamps.com, they told me they're linked to Ship Station and advised me to reach out to them. The problem is, the phone number they gave me only had a recorded message and no way to talk to a real person, plus there was no chat option. Stamps.com couldn't really help me either, even though they're associated with Ship Station. I have a feeling Ship Station got my debit card info through Stamps.com because that's the only place it's saved. I'm stuck not being able to directly contact Ship Station to close the unauthorized account and get my money back. Now I have to go through the hassle of canceling my current card and getting a new one because of this mess. It's frustrating to see the terrible customer service and lack of responsibility from Ship Station, especially when I see all the complaints online. I really hope to get a refund and shut down this unauthorized account as soon as possible.