ShipStation - Reviews and experiences

This shipping software is a complete disaster, eh. I'd steer clear of it if I were you - nothing but trouble. It's like they're still learning how to walk, with things not working right and messing up all the time. Just the other day, I was trying to renew my plan and the dang page kept crashing on me. It's a real mess and definitely not worth the aggravation, eh.

I just wanted to share that I've been having a big problem with ShipStation that I can't seem to get fixed. Their system doesn't match up with Amazon's new Valid Tracking Rate metric, so it's impossible to update shipments as Stamped/Franked via ShipStation if there's no tracking. And even though ShipStation is supposed to work with Amazon for shipping, I've found that it just doesn't. I've sent tons of screenshots and examples of the issue, but after weeks of back and forth, the problem still hasn't been solved.

This shipping software, when it decides to work, is great for managing shipments and orders. However, the constant technical issues and lackluster support have made it a nightmare to deal with. Support staff give generic responses without actually addressing the problem, and getting through to higher-level support is nearly impossible. It's been a month of dealing with a critical tool that is essentially out of commission, with no resolution in sight despite multiple ignored emails. ShipStation really needs to do a complete overhaul to fix these ongoing problems and provide reliable service to customers.

The shipping label app is just terrible! It never seems to work properly, especially when it comes to Paypal. The orders page gets all wonky if you have less than 20 orders. And don't even get me started on the support team - they're not helpful at all. They just keep asking the same questions and never actually solve anything. I find myself reaching out to them almost daily, but things never seem to get better.