ShipStation - Reviews and experiences

The first week I logged in, I remember the relief of finally getting orders out on time. Been with ShipStation for almost four years now, handling roughly fifty orders a day. It feels solid in day-to-day use. Setting up automations saved me hours. Creating shipments and sending tracking to customers is straightforward and reliable. Notifications work — customers get updates, which cuts the phone calls. That said, the interface for exception cases is clunky. If a delivery fails or an item is returned I have to rummage through filters to find them. A dedicated panel for delivery exceptions would make life easier. Not perfect, but overall it keeps our shop running steady. Small annoyances, big practicality.

Eh, I tell ya, I ordered something and it's been a complete disaster. I've been trying to get it sorted out for 5 days now and still no luck. We can't even ship anything because of this whole mess. It's so slow and completely useless, to be honest.

ShipStation really messed things up for us big time - no warning at all! We lost all our orders, history, and manual entries. They wouldn't charge our card or let us update our payment info, and refused to give us tracking info for past orders. Their customer service was no help at all, unresponsive. We ended up switching to a different shipping platform and we're way more satisfied with the service now.

I've had 2 packages sent with this shipping company and both times they got lost along the way. It took way longer for them to arrive than I thought. I'm not sure if they are cheaper than other options, but dealing with lost packages is just not worth the hassle.