Peoplefinders Reviews

: 17
76% Would buy here again

Most relevant positive review

  2024-04-24
Background check service
I was kinda bummed out at first by the service from these guys, but then Sebation Acosta totally ... Read on
greyson

Most relevant negative review

  2024-03-01
Quick search results
I was pretty bummed out about the search results I got from the website. The info that came up wa... Read on
Cynthia

Review with most votes

  2024-01-03
Free trial experience
I gave the free trial a shot and wow, I was blown away by all the information I discovered! It wa... Read on
Salma

Reviews (17)

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    Billing complaint resolution

    I just had some trouble with a billing issue when I was trying to cancel my subscription with Peoplefinders. As a retired police officer and licensed private detective, I was feeling pretty frustrated with the situation, but the Peoplefinders rep was understanding and dealt with it really well. I had only tried out one search during the trial period and I thought I had cancelled my subscription, so I was so relieved to find out no extra searches had been done. It meant a lot to me that they believed me and didn't treat me like a liar or criminal. I'm hoping everything gets sorted out completely and that there won't be any more billing problems down the road.


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    Report purchase and membership cancellation

    I gotta admit, I was a bit unsure about trying out this service at first. I was afraid it would be a pain to cancel my membership if I ended up not liking it after getting a report. Luckily, I was pleasantly surprised at how easy it was to cancel. The customer service team was super helpful and made the whole thing a breeze. Now I feel way better about using this service in the future, knowing I won't get stuck in some subscription I hardly ever use. It's nice to know I can just pay for a report when I need it, without any extra hassle. Really great service all around.


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    Customer service experience

    I just wanted to share about this great customer service experience I had recently. I gave them a call to deal with a small problem on my account and ended up talking to a guy named David. He was so nice, professional, and polite. He fixed my issue in no time, just like that. It was nice how PeopleFinders had a special phone line for customer service, made things fast and easy. Now I'm a lifetime member and trust that if I need help in the future, their team will take care of it. Big thanks to David for his great work!


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    PF customer service experience

    I had a great chat with a customer service rep at this company, and I gotta say, it was awesome. His name was Sebastian, and he was super patient and really paid attention to everything I said. He listened to all my questions and gave really good answers. He knew his stuff and was totally pro. I now feel good about doing business with this company because of how well Sebastian helped me out. Big thanks, Sebastian!


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    Trial period subscription

    Oh my goodness, this company is absolutely terrible! I signed up for a trial, and then I was charged for a whole month without even realizing it. Can you believe how sneaky that is? I never even wanted to have a subscription in the first place, but they still took my money. I tried to get a refund, but they were so rude and wouldn't give me back my money. Ugh, it's so frustrating!


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    Background check service

    I was kinda bummed out at first by the service from these guys, but then Sebation Acosta totally changed my mind. Even though I was all over the place and super nervous, he helped me out and fixed everything. His customer service was top notch and now I'm thinking of coming back in the future.


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    Finds lost cell phones easily

    This app is amazing, eh! It helped me find my sister's nephew and find some clues to my buddy's lost cell phone. As someone who used to work in business in Sacramento, I totally recommend this app. It's super easy to use and really comes in handy for finding lost devices. The price is fair and definitely worth it, eh. I would suggest this to anyone looking for a dependable phone-finding app.


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    Inquiry charge, unexpected billing

    When I first went on the website, they charged me 90 cents for an inquiry fee which I didn't mind paying. But then I noticed a charge of $24.95 on my account for extra services I didn't mean to get. I asked for a refund right away and they quickly took care of it. I'm grateful for how fast the customer service team dealt with my issue.


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    Helped close account

    I recently had the pleasure of talking to Sebastian from customer service to close my account. He was super nice, knew his stuff, and was friendly the whole time. Sebastian was really good at explaining things and made sure I had all the info I needed, like my ticket number for later. Overall, dealing with him was a really good experience.


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    Refund Assistance

    I contacted customer service to get a refund and was really happy with the help I got from this guy named David. He knew his stuff and was super patient, making sure I understood everything about the refund process. Because of him, I should get my money back soon. Thank you, David!


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    One-time search, $9.95 paid, service not available

    I wanted to do a search just once and paid $9.95 like they asked, but then $24.95 was taken from my PayPal account two days later. And to top it off, the service wasn't even available where I am. It definitely feels like a total scam.


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    Talking to a live person

    I had to wait a bit before I could chat with a live person, but once I did, David was really friendly and efficient. He didn't waste any time, which was great!


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    Quick search results

    I was pretty bummed out about the search results I got from the website. The info that came up was all old and totally wrong. I was hoping to find up-to-date info but instead got stuff that had nothing to do with what I needed. I right away asked for a refund because the results were so off.


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    Quick and informative customer service

    I was so impressed with the customer service I got when I needed help with my purchase. The guy I talked to, let's call him David, really knew his stuff and gave me the answers I needed right away. I'm grateful for the fast and efficient service I received.


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    Trouble ending my subscription

    I had such a tough time trying to cancel my subscription online, but this guy Sebastian from customer service was so helpful! He found my account right away and sorted everything out for me. And on top of that, they called me back really quickly too!


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    Free trial experience

    I gave the free trial a shot and wow, I was blown away by all the information I discovered! It was really in-depth and interesting. But after that, I didn't require any more background checks, so I decided to say goodbye.


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    Search results disappointment

    I was totally let down by the search results I got from this service. I couldn't find what I needed and the results were way off. It was such a waste of my time and money using this service.


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