NordPass reviews

that card was cancelled and replaced months ago. Felt like they were treating me as less of an account owner and more like a ticket number. I’ve used other services where verification was annoying but reasonable; this felt rigid, no room for nuance. So I moved everything to Bitwarden, which handled account recovery better for me. Small bright spot: the app was fast and slick, honestly, I liked the UI — pity it didn’t match the policy side. Overall a lesson in how security can feel like control, or like being controlled.

two Nord accounts, same email, separate subscriptions. That mess nearly made me ditch it. Sync acted weird for a couple days — logins missing, app freezing — so yeah, I was annoyed, I almost switched to another manager. But after poking around, a support rep walked me through exporting and reimporting vault items (slow process, kinda clunky). Not perfect, but autofill has been solid since and I actually save time filling work passwords and banking details on my phone and desktop. Still sceptical about their account system, but daily use is now reliably quicker.

they never sent a purchase receipt, so I was juggling proofs and repeating myself to different reps. After about three months of that back-and-forth, the turning point came when I dug up an old confirmation email with the licence number, sent that over, and they actually restored access. That’s the exact moment I felt satisfied — not thrilled, just relieved that it ended and that the fix was straightforward once the right proof was available. My takeaway: keep your receipt and licence handy, and ask support for alternate verification before handing over sensitive bank docs. Process was dry and slow, customer service could be tighter, but the product does work once you get past the paperwork.

the shared features were actually handy, she could jump in and it felt seamless, which was a pleasant surprise. Then I went to check the account and noticed both my original premium and the new family plan were active. I assumed an upgrade would replace the premium and either prorate or refund the remaining time. It didn’t. Chat support was quick and efficient, they explained it’s treated as a second plan and refunds aren’t possible after 30 days. That felt off to me — not the worst thing, but not great either. I asked them to escalate, so we’ll see. Overall the app itself still works well and feels good to use, but the billing side was confusing and could definitely be clearer.

delivery of the change and the customer support around it.
I asked them to switch my account email and explained up front that I no longer have the original credit card on file (it was canceled when I moved banks). I even told them that I couldn’t provide those six digits anymore. Apparently nobody read that part, because for three days I got the “we need the card digits” loop — and nothing else. Emails were answered but not really answered, you know? Like, they just kept sending the same line about contacting my bank. Which is awkward — I don’t want to call the bank, it’s personal, and the support team should have other ways to verify identity.
So delivery — meaning how quickly and effectively they handled the account change — was poor. They could have offered alternatives: ID, a billing record, a short verification video, whatever. There are definitely other ways than “give us the card numbers or go away.” I get security concerns, I do, but the whole tone felt inflexible and a bit cold. It made me uncomfortable to keep pushing.
On the bright side, the product itself is solid and I don’t want to lose access. I’d happily recommend the software to others — just with a big caveat: if you think you might need account changes or human support, brace yourself. I’m left annoyed and slightly worried I’ll be stuck with an old email for another 11 months. Small things, but they add up. Friendly note to the company: improve your verification options and train the reps to actually read the messages. That would make the delivery of support match the quality of the product.

the process of wiping a vault and recreating the org is clumsy (who designed that flow?), so it’s not ideal for people who lose admin access, but it does work when the team commits to it. Price felt fair for what I needed, and delivery/implementation — once the hands-on support kicked in — was smooth enough. Small things could be improved: clearer guidelines on acceptable proof of purchase, and a less dramatic “you must wipe everything” approach. Still, the end result was solid and I’m using the product without the stress I started with. If you’re thinking this is an automatic pass, no — there are bumps — but if you value a company that will actually get their hands dirty and help fix a mess, they’ll do it. I walked away relieved, and that counts for a lot.

finally some tedious admin done. But then the phone test ruined the mood. On my Samsung S21 running Android 15, the app refused to fill username and password fields. It also didn’t fill credit card info. So the thing that should save time ended up costing time instead. I still use my phone for pretty much everything on the go — banking apps, shopping, a quick work login between meetings — so this is a real pain.

It was amazing! So, I had this problem with my account and thought, "I better ask for some help." The chat support was seriously like a superhero coming to the rescue. Evelyn was so quick to respond and fixed my issue in a flash. It was almost like magic how good the support was. I was totally happy with the service I got.

I recently needed help from a customer service rep because I wasn't getting my code validations via email. They fixed that issue quickly and even helped me change my account password. Their professionalism and knowledge made the whole process smooth and easy for me.

As a customer, I was really looking forward to getting great service, but I was totally let down. The person I talked to seemed like they knew what they were doing, but they forgot to give me credit for renewing my subscriptions ahead of time. It's just frustrating when you're counting on a certain level of service and it doesn't come through.

I really like using the password manager to keep all my online accounts in order and safe. It's super easy to use and has lots of features that make it a breeze to manage passwords. I'm thankful for the security measures that keep my private info safe and sound.

The customer service was great, but I'm a bit worried about how they handle our data. It seems like they're making it hard for us to get our info taken off their system, which makes me wonder how much they really care about keeping our privacy and security in check.

Hey, so like, I couldn't get into my account, and the customer service was so bad. They made me wait for days, then filled out this form. After that, I waited another 24 hours, and then they sent an email to the wrong email address! I had to fill out another form because they messed up. Evelyn was supposed to help me, but there were other people involved too. Filling out the form was a real pain because they needed to know how much I paid and when. Ugh!

Was hoping for something like Nord VPN, but NordPass was a disappointment. Confusing, poorly explained, and tech support acts like you're supposed to know everything about technology. Save yourself the trouble and steer clear of this product.

I just got myself a password manager from Nord and I gotta say, the service was just fantastic. Spoke with this gal named Ava and she was super professional and sorted out my issue in no time, just 10 minutes. Really impressed with Nord so far, their quick and helpful customer service is much appreciated.

I had a problem with NordPass, but the helpdesk supervisor Ava quickly fixed it for me. Ava was so patient and knew what she was doing, she guided me through everything. The support I got from Ava made me feel like a valued customer and I really appreciate the great service.

It's just way too complicated! Like, why do I gotta accept everything one at a time? The directions are so tough to get. They should explain things in a way that regular folks can understand. And, it would be nice to have a phone number to call when you need a hand!

I needed a new security tool to keep all my passwords safe, so I thought I'd give this one a shot after hearing good things about it online. Ordering was a breeze, no hiccups there. The service was fantastic, especially when I ran into a problem and reached out for help - they were super helpful and had me sorted out in a jiffy. The pricing seemed fair for what's included, and delivery was quick. All in all, I'm really pleased with my purchase and would definitely suggest it to anyone in need of a trustworthy security tool.

I had a fantastic customer service experience! The support team was super prompt and efficient, helping me out right away. They resolved the issue I had in no time, thanks to the stellar service of that team member.

I had to reset my vault, eh, and the person helping me in the chat was super nice and quick to solve my problem, eh!