NordPass reviews

Delivery was quick, support answered fast — UI is cleaner than LastPass.

Saw it on Reddit, I hesitated about support, but the clean interface and a quick reply eased my doubts, so I'm pretty happy.

Spotted it on a colleague’s Slack. Ordered after a tip. They charged fourteen days ahead for the year. Asked for refund before the term started and was denied. Delivery was fine. Customer service was slow, but helped. Not ideal.

I almost passed on this — kinda sceptical — but needed something better than Google autofill for messy forms. Setup was quick, works great, really.

try the settings, it might save you a lot of swearing.

I'm keeping it. Been on the family plan for a couple months, works fast and reliable across phone and laptop. Sync never failed. Could use smarter autofill, but solid overall.

Weirdly, first spotted this app through a buddy at work and I installed it on a whim. Using NordPass feels slick — autofill mostly works and the app is light. Had a login snag that took about a week but support actually fixed it.

Got stuck right away — their website felt confusing and kept repeating steps so I couldn't finish the signup. When I finally sorted it, they charged two years up front. After I cancelled, more charges appeared on my Mastercard, over £900 within two days, so I blocked the card and my bank's looking into it. The app itself does the job, but I don't trust them.

I set it up the first week — quick install, clean interface, and I liked it. I use it for eBay and other shopping sites, and I knew I was sold when it filled an account page perfectly without me fiddling. Lately though the green icon sometimes sits there and won’t react when I click sign in. Annoying, but a browser restart or re-opening the extension usually fixes it. Not perfect, but it gets me signed in most times for the stuff I use daily.

Okay, quick story — I was half expecting the usual fiddly dance with extensions, but this morning I opened my browser, tapped into my work accounts and everything just... filled in. No hunting for the icon, no copy-paste, just instant autofill on Firefox like it should. I actually laughed out loud on the bus — yes, Canadian public transit applause — because I saved time logging into banking, email and a couple of apps I use every day. The desktop app synced with my phone without me babysitting it, which was the tipping point for me. Not perfect, small hiccups sometimes, but that one smooth morning sold me. Glad I renewed.

I was trying to get it running for everyday use — work laptop, home PC and my phone — and spent more time on support than on actually using the app. They kept sending the same question over and over; every mail had a name but felt canned. I gave up, kept my VPN and uninstalled the app. On the bright side billing and the refund were handled okay, so delivery of the money part was fine. Overall glad it didn’t cost me more time, but support needs real people.

autofill was hit-or-miss, it would put in my name and street but skip city and province, or paste a credit card number without the expiry. Weirdly it sometimes worked on random sites but not on its own pages. I tried three different managers and the pattern was the same, so the relief came when I stopped chasing fixes. If you’re testing one, try it everywhere you actually log in, don’t assume it’s consistent. My tip: stick with a browser-synced option or a manual backup until they sort reliability out.

I’d still recommend it with a big caveat — the product itself is solid, but support can be frustrating. A few days ago the Nordpass browser app just stopped working and I couldn’t get at my passwords, which threw a wrench into payments and banking. The in-app chat was useless (wouldn’t connect), so I had to email. Replies took a day or two and felt like canned answers, more questions than fixes, so we went back and forth. That was annoying. On the bright side, one of the later emails actually included a troubleshooting step that was unexpectedly helpful and got me partially back, so I was pleasantly surprised. My tip: always keep a local backup or emergency codes and don’t rely on live chat alone. I like the product overall but hope support improves.

that card was cancelled and replaced months ago. Felt like they were treating me as less of an account owner and more like a ticket number. I’ve used other services where verification was annoying but reasonable; this felt rigid, no room for nuance. So I moved everything to Bitwarden, which handled account recovery better for me. Small bright spot: the app was fast and slick, honestly, I liked the UI — pity it didn’t match the policy side. Overall a lesson in how security can feel like control, or like being controlled.

two Nord accounts, same email, separate subscriptions. That mess nearly made me ditch it. Sync acted weird for a couple days — logins missing, app freezing — so yeah, I was annoyed, I almost switched to another manager. But after poking around, a support rep walked me through exporting and reimporting vault items (slow process, kinda clunky). Not perfect, but autofill has been solid since and I actually save time filling work passwords and banking details on my phone and desktop. Still sceptical about their account system, but daily use is now reliably quicker.

they never sent a purchase receipt, so I was juggling proofs and repeating myself to different reps. After about three months of that back-and-forth, the turning point came when I dug up an old confirmation email with the licence number, sent that over, and they actually restored access. That’s the exact moment I felt satisfied — not thrilled, just relieved that it ended and that the fix was straightforward once the right proof was available. My takeaway: keep your receipt and licence handy, and ask support for alternate verification before handing over sensitive bank docs. Process was dry and slow, customer service could be tighter, but the product does work once you get past the paperwork.

the shared features were actually handy, she could jump in and it felt seamless, which was a pleasant surprise. Then I went to check the account and noticed both my original premium and the new family plan were active. I assumed an upgrade would replace the premium and either prorate or refund the remaining time. It didn’t. Chat support was quick and efficient, they explained it’s treated as a second plan and refunds aren’t possible after 30 days. That felt off to me — not the worst thing, but not great either. I asked them to escalate, so we’ll see. Overall the app itself still works well and feels good to use, but the billing side was confusing and could definitely be clearer.

delivery of the change and the customer support around it.
I asked them to switch my account email and explained up front that I no longer have the original credit card on file (it was canceled when I moved banks). I even told them that I couldn’t provide those six digits anymore. Apparently nobody read that part, because for three days I got the “we need the card digits” loop — and nothing else. Emails were answered but not really answered, you know? Like, they just kept sending the same line about contacting my bank. Which is awkward — I don’t want to call the bank, it’s personal, and the support team should have other ways to verify identity.
So delivery — meaning how quickly and effectively they handled the account change — was poor. They could have offered alternatives: ID, a billing record, a short verification video, whatever. There are definitely other ways than “give us the card numbers or go away.” I get security concerns, I do, but the whole tone felt inflexible and a bit cold. It made me uncomfortable to keep pushing.
On the bright side, the product itself is solid and I don’t want to lose access. I’d happily recommend the software to others — just with a big caveat: if you think you might need account changes or human support, brace yourself. I’m left annoyed and slightly worried I’ll be stuck with an old email for another 11 months. Small things, but they add up. Friendly note to the company: improve your verification options and train the reps to actually read the messages. That would make the delivery of support match the quality of the product.

the process of wiping a vault and recreating the org is clumsy (who designed that flow?), so it’s not ideal for people who lose admin access, but it does work when the team commits to it. Price felt fair for what I needed, and delivery/implementation — once the hands-on support kicked in — was smooth enough. Small things could be improved: clearer guidelines on acceptable proof of purchase, and a less dramatic “you must wipe everything” approach. Still, the end result was solid and I’m using the product without the stress I started with. If you’re thinking this is an automatic pass, no — there are bumps — but if you value a company that will actually get their hands dirty and help fix a mess, they’ll do it. I walked away relieved, and that counts for a lot.

finally some tedious admin done. But then the phone test ruined the mood. On my Samsung S21 running Android 15, the app refused to fill username and password fields. It also didn’t fill credit card info. So the thing that should save time ended up costing time instead. I still use my phone for pretty much everything on the go — banking apps, shopping, a quick work login between meetings — so this is a real pain.