NordPass Reviews
Reviews (19)
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Security tool
I needed a new security tool to keep all my passwords safe, so I thought I'd give this one a shot after hearing good things about it online. Ordering was a breeze, no hiccups there. The service was fantastic, especially when I ran into a problem and reached out for help - they were super helpful and had me sorted out in a jiffy. The pricing seemed fair for what's included, and delivery was quick. All in all, I'm really pleased with my purchase and would definitely suggest it to anyone in need of a trustworthy security tool.
Quick payment assistance
Wow, I really gotta say, the help I got with my payments was amazing. Estrella Lopez totally came through and fixed the mistakes I made in no time. She walked me through everything so smoothly and with such urgency - it really made a big difference. I can't thank her enough for all her help and for getting everything sorted right away. I'm so relieved to know my refund will be coming in a few days. Huge shoutout to Estrella for her fantastic customer service!
Password Manager Purchase
I had a frustrating time with my password manager on my desktop so I had to reach out for some help using the chat. Luckily, Arthur was there to walk me through fixing the problem and he eventually got it sorted out. Even though I'm thankful for Arthur's help, I do kinda wish my old password manager was easier to use. Still, I'm super thankful for Arthur helping me out and stopping me from losing all my data by resetting my password manager.
Quick resolution of account issue
It was amazing! So, I had this problem with my account and thought, "I better ask for some help." The chat support was seriously like a superhero coming to the rescue. Evelyn was so quick to respond and fixed my issue in a flash. It was almost like magic how good the support was. I was totally happy with the service I got.
Password manager assistance
I recently needed help from a customer service rep because I wasn't getting my code validations via email. They fixed that issue quickly and even helped me change my account password. Their professionalism and knowledge made the whole process smooth and easy for me.
Privacy and security software
As a customer, I was really looking forward to getting great service, but I was totally let down. The person I talked to seemed like they knew what they were doing, but they forgot to give me credit for renewing my subscriptions ahead of time. It's just frustrating when you're counting on a certain level of service and it doesn't come through.
Password manager purchase
I just got myself a password manager from Nord and I gotta say, the service was just fantastic. Spoke with this gal named Ava and she was super professional and sorted out my issue in no time, just 10 minutes. Really impressed with Nord so far, their quick and helpful customer service is much appreciated.
Resetting account
So I was super stressed because I totally forgot my password and couldn't get into my account. But then, I contacted customer service and they were seriously amazing! Estrella Lopez helped me out and resolved everything really fast. Now, I'm back in my account and so relieved! Yay!
Password manager purchase
Eh, usually I'm not one to write reviews, but I gotta say, credit where credit's due. Had a great experience with their customer service rep who really helped me out with a pesky issue I was having with my password manager. Can't complain about that kind of support, eh?
Security software purchase
The customer service was great, but I'm a bit worried about how they handle our data. It seems like they're making it hard for us to get our info taken off their system, which makes me wonder how much they really care about keeping our privacy and security in check.
Password manager purchase
I really like using the password manager to keep all my online accounts in order and safe. It's super easy to use and has lots of features that make it a breeze to manage passwords. I'm thankful for the security measures that keep my private info safe and sound.
Can't login
Hey, so like, I couldn't get into my account, and the customer service was so bad. They made me wait for days, then filled out this form. After that, I waited another 24 hours, and then they sent an email to the wrong email address! I had to fill out another form because they messed up. Evelyn was supposed to help me, but there were other people involved too. Filling out the form was a real pain because they needed to know how much I paid and when. Ugh!
Painful experience
Was hoping for something like Nord VPN, but NordPass was a disappointment. Confusing, poorly explained, and tech support acts like you're supposed to know everything about technology. Save yourself the trouble and steer clear of this product.
Accessing NordPass
I had a problem with NordPass, but the helpdesk supervisor Ava quickly fixed it for me. Ava was so patient and knew what she was doing, she guided me through everything. The support I got from Ava made me feel like a valued customer and I really appreciate the great service.
Too complicated
It's just way too complicated! Like, why do I gotta accept everything one at a time? The directions are so tough to get. They should explain things in a way that regular folks can understand. And, it would be nice to have a phone number to call when you need a hand!
Password manager purchase
I had a fantastic customer service experience! The support team was super prompt and efficient, helping me out right away. They resolved the issue I had in no time, thanks to the stellar service of that team member.
Vault reset
I had to reset my vault, eh, and the person helping me in the chat was super nice and quick to solve my problem, eh!
Account data reset
I just had to reset my account data and Ava, the customer service rep, was really helpful. She helped me right away and made the whole process so simple and easy, while also making sure my account was secure.
Password manager purchase
The password manager I bought was so easy to set up and use. I just wanna give a big thank you to the customer service team, especially Dante Sanchez and Evelyn, for being so patient, polite, and knowledgeable in helping me out with any problems I ran into.
