NordPass

NordPass reviews

19 reviews Verified company
We have verified that the company name, website and contact details match. This helps visitors assess whether the profile is trustworthy. The verification says nothing about the quality of the products or services.
Overall Rating
The score is the average of all published reviews. More recent reviews count slightly more. Companies have no influence on the score.
79%
Would buy here again
Ordering
9.0
Service
8.8
Pricing
7.8
Delivery
8.8

Featured Reviews

Spotlight: What are our customers saying?

Positive

Quick resolution of account issue

9.5

"It was amazing! So, I had this problem with my account and thought, "I better ask for some help." The chat support was seriously like a s..."

Critical

Can't login

5.0

"Hey, so like, I couldn't get into my account, and the customer service was so bad. They made me wait for days, then filled out this form. Afte..."

Most Voted

Security tool

9.5

"I needed a new security tool to keep all my passwords safe, so I thought I'd give this one a shot after hearing good things about it online. O..."

Reviews (19)

Filter Reviews

Would buy here again:
Period:
Sort:

Quick resolution of account issue

M

1 reviews

9.5
Overall Rating
Would buy here again
Yes

It was amazing! So, I had this problem with my account and thought, "I better ask for some help." The chat support was seriously like a superhero coming to the rescue. Evelyn was so quick to respond and fixed my issue in a flash. It was almost like magic how good the support was. I was totally happy with the service I got.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Password manager assistance

M

3 reviews

9.5
Overall Rating
Would buy here again
Yes

I recently needed help from a customer service rep because I wasn't getting my code validations via email. They fixed that issue quickly and even helped me change my account password. Their professionalism and knowledge made the whole process smooth and easy for me.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Privacy and security software

K

6 reviews

6.0
Overall Rating
Would buy here again
No

As a customer, I was really looking forward to getting great service, but I was totally let down. The person I talked to seemed like they knew what they were doing, but they forgot to give me credit for renewing my subscriptions ahead of time. It's just frustrating when you're counting on a certain level of service and it doesn't come through.

Detailed Ratings

Order
6.0
Service
4.0
Price
8.0
Delivery
6.0

Do you already have an account?

Password manager purchase

E

1 reviews

9.5
Overall Rating
Would buy here again
Yes

I really like using the password manager to keep all my online accounts in order and safe. It's super easy to use and has lots of features that make it a breeze to manage passwords. I'm thankful for the security measures that keep my private info safe and sound.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Security software purchase

A

5 reviews

7.5
Overall Rating
Would buy here again
Yes

The customer service was great, but I'm a bit worried about how they handle our data. It seems like they're making it hard for us to get our info taken off their system, which makes me wonder how much they really care about keeping our privacy and security in check.

Detailed Ratings

Order
8.0
Service
8.0
Price
6.0
Delivery
8.0

Do you already have an account?

Can't login

K

1 reviews

5.0
Overall Rating
Would buy here again
No

Hey, so like, I couldn't get into my account, and the customer service was so bad. They made me wait for days, then filled out this form. After that, I waited another 24 hours, and then they sent an email to the wrong email address! I had to fill out another form because they messed up. Evelyn was supposed to help me, but there were other people involved too. Filling out the form was a real pain because they needed to know how much I paid and when. Ugh!

Detailed Ratings

Order
6.0
Service
6.0
Price
4.0
Delivery
4.0

Do you already have an account?

Painful experience

D

5 reviews

6.0
Overall Rating
Would buy here again
No

Was hoping for something like Nord VPN, but NordPass was a disappointment. Confusing, poorly explained, and tech support acts like you're supposed to know everything about technology. Save yourself the trouble and steer clear of this product.

Detailed Ratings

Order
8.0
Service
4.0
Price
6.0
Delivery
6.0

Do you already have an account?

Password manager purchase

B

1 reviews

9.0
Overall Rating
Would buy here again
Yes

I just got myself a password manager from Nord and I gotta say, the service was just fantastic. Spoke with this gal named Ava and she was super professional and sorted out my issue in no time, just 10 minutes. Really impressed with Nord so far, their quick and helpful customer service is much appreciated.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
8.0

Do you already have an account?

Accessing NordPass

F

18 reviews

10.0
Overall Rating
Would buy here again
Yes

I had a problem with NordPass, but the helpdesk supervisor Ava quickly fixed it for me. Ava was so patient and knew what she was doing, she guided me through everything. The support I got from Ava made me feel like a valued customer and I really appreciate the great service.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Too complicated

K

21 reviews

6.0
Overall Rating
Would buy here again
No

It's just way too complicated! Like, why do I gotta accept everything one at a time? The directions are so tough to get. They should explain things in a way that regular folks can understand. And, it would be nice to have a phone number to call when you need a hand!

Detailed Ratings

Order
6.0
Service
6.0
Price
6.0
Delivery
6.0

Do you already have an account?

Security tool

C

10 reviews

9.5
Overall Rating
Would buy here again
Yes

I needed a new security tool to keep all my passwords safe, so I thought I'd give this one a shot after hearing good things about it online. Ordering was a breeze, no hiccups there. The service was fantastic, especially when I ran into a problem and reached out for help - they were super helpful and had me sorted out in a jiffy. The pricing seemed fair for what's included, and delivery was quick. All in all, I'm really pleased with my purchase and would definitely suggest it to anyone in need of a trustworthy security tool.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Password manager purchase

A

9 reviews

9.5
Overall Rating
Would buy here again
Yes

I had a fantastic customer service experience! The support team was super prompt and efficient, helping me out right away. They resolved the issue I had in no time, thanks to the stellar service of that team member.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Vault reset

A

3 reviews

10.0
Overall Rating
Would buy here again
Yes

I had to reset my vault, eh, and the person helping me in the chat was super nice and quick to solve my problem, eh!

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Account data reset

E

1 reviews

10.0
Overall Rating
Would buy here again
Yes

I just had to reset my account data and Ava, the customer service rep, was really helpful. She helped me right away and made the whole process so simple and easy, while also making sure my account was secure.

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Resetting account

W

4 reviews

10.0
Overall Rating
Would buy here again
Yes

So I was super stressed because I totally forgot my password and couldn't get into my account. But then, I contacted customer service and they were seriously amazing! Estrella Lopez helped me out and resolved everything really fast. Now, I'm back in my account and so relieved! Yay!

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Quick payment assistance

A

8 reviews

10.0
Overall Rating
Would buy here again
Yes

Wow, I really gotta say, the help I got with my payments was amazing. Estrella Lopez totally came through and fixed the mistakes I made in no time. She walked me through everything so smoothly and with such urgency - it really made a big difference. I can't thank her enough for all her help and for getting everything sorted right away. I'm so relieved to know my refund will be coming in a few days. Huge shoutout to Estrella for her fantastic customer service!

Detailed Ratings

Order
10.0
Service
10.0
Price
10.0
Delivery
10.0

Do you already have an account?

Password Manager Purchase

S

16 reviews

8.0
Overall Rating
Would buy here again
Yes

I had a frustrating time with my password manager on my desktop so I had to reach out for some help using the chat. Luckily, Arthur was there to walk me through fixing the problem and he eventually got it sorted out. Even though I'm thankful for Arthur's help, I do kinda wish my old password manager was easier to use. Still, I'm super thankful for Arthur helping me out and stopping me from losing all my data by resetting my password manager.

Detailed Ratings

Order
8.0
Service
10.0
Price
6.0
Delivery
8.0

Do you already have an account?

Password manager purchase

M

1 reviews

9.5
Overall Rating
Would buy here again
Yes

Eh, usually I'm not one to write reviews, but I gotta say, credit where credit's due. Had a great experience with their customer service rep who really helped me out with a pesky issue I was having with my password manager. Can't complain about that kind of support, eh?

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Password manager purchase

A

12 reviews

9.5
Overall Rating
Would buy here again
Yes

The password manager I bought was so easy to set up and use. I just wanna give a big thank you to the customer service team, especially Dante Sanchez and Evelyn, for being so patient, polite, and knowledgeable in helping me out with any problems I ran into.

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

Do you already have an account?

Write your own review

Do you already have an account? Login

0.0
Rating
Order
Service
Price
Delivery

Do you already have an account? Login

About NordPass

NordPass is a password management service developed by Nord Security, a leader in cybersecurity solutions best known for its NordVPN service. Launched in 2019, NordPass is designed to store, organize, and manage users' passwords securely. It ensures that sensitive information is kept in an encrypted vault, which can only be accessed by the user. NordPass helps to generate strong passwords, fill online forms, and offers secure password sharing among its features, aiming to enhance online security and simplify password management for both individuals and businesses.

🌟 How did NordPass shine for you?

Contact Information

15th Floor Tower A, Torre de Las Americas, Punta Pacificana

Panama City

Panama

📧 support@nordpass.com

🌐 nordpass.com

Categories NordPass

Page Statistics

Last update: November 29, 2024

Menu