Logitech reviews

Finally a decent buy for my home office — I use it every day for emails and quick editing. Delivery arrived earlier than expected and the support team actually answered me within a day, which was a relief. Keyboard has a tiny hiccup now and then (mid-afternoon lag), but overall it's solid and I’m glad I gave it a shot. Saves me desk clutter.

I almost didn't buy these — figured they'd be weak on bass and glitchy with my phone. Turns out I was half-right, half-wrong. After two weeks of daily commutes, conference calls and background podcasting while cooking, the sound really grew on me, and the bass is okay with a small EQ tweak. The app is a bit clunky, yeah, but it's usable. Not perfect, but for daily use I'm pleasantly surprised.

Halfway through the second week the tracking stopped updating and I started assuming the worst — I’d seen the keyboard on their site after a coworker recommended it and ordered the three-day delivery. Getting customer service was painful, then they finally said the item wouldn’t be delivered and I’d get a refund in 7 to 14 working days, and to reorder if I wanted. Felt like a scam at first, but the refund showed up in five days and they added a small credit, so I relaxed.

one device control, fewer remotes on the coffee table. If you're picky about instant perfection, don't bother; but if you can tolerate a bit of trial and error, stick with it — it can pay off.

Overall, it did what I bought it for — eased my wrist pain — but the lifespan surprised me in a bad way. I needed an ergonomic mouse after years of wrist strain and a cheap knock-off that failed, so I splurged on the MX Vertical in June 2022. It worked great ergonomically, quiet and comfortable, and honestly I was relieved. Then, after about two years of light home office use, the left button started double-clicking. I sent proof, photos and the invoice to Logitech support; warranty had just lapsed and they wouldn’t help. So useful while it lasted, but the reliability and service fell short.

Weird day — I was all set to surprise my partner for their birthday and needed that RS50 wheelbase for the sim rig because my lower back's been acting up and the right setup helps a lot. I ordered the wheelbase, pedals and rim on a Monday, and only the hub and rim turned up. UPS showed three parcels in Eindhoven but two went back to Logitech for "reasons". Annoying, right? After a tense call I put in a refund claim. Customer service wasn’t great at first — radio silence for a bit — but when I finally got through they were polite and started the refund, which calmed me down. Still stressful waiting on about £700, but at least it’s moving forward. I’d give them another shot, just keeping a closer eye on tracking next time.

the support AI prevented me from getting a warranty replacement and left me stuck with a dead G502 X. I bought it from Amazon mid-January and the battery simply stopped charging after a few months. I tried the online help and it turned quickly into a loop — the bot kept asking obvious stuff like "have you tried charging it?" and then pushed me to download diagnostic software. That download link didn't exist. I told the bot the URL was broken, it ignored that, kept prompting me to install the tool, and eventually flagged me as unresponsive and cut off the chat. No phone number, no email, no way to reach a human to appeal. I've had worse gear fail before but other companies at least let you talk to a person, so this felt unnecessarily petty. There are multiple posts on social media saying the same thing, so it doesn't look like an isolated glitch. I get that companies try to automate, but when the automation is a one-way flowchart that stops real fixes, it's just bad design. Mildly annoyed, still hoping they change the process so people can actually use their warranty.

first I was told I wasn’t even allowed to open a support ticket, then every time I did get through I got bounced around and had to repeat the same info. They even said I was past the 30-day return window after only four days — come on. It took an hour to get a shipping label, which other places handle in a couple minutes. Still, the moment I actually saw the return confirmation and the refund notice hit my inbox, I relaxed. Felt a bit vindicated — yeah, it shouldn’t have been that hard, but at least it ended OK.

I’d cleared a weekend to set up a new sim rig and only got half of it. Their site showed everything “in stock,” but only the wheel arrived — the pedals aren’t shipping until Q4, which they quietly admit elsewhere. The wheel itself was actually nicer than I expected, solid feel, which was a surprise, so that made the missing pedals sting even more. They marked my whole order as shipped, UPS only scanned one box, and customer support gave me scripted replies, cut chats short and were flat-out rude when I asked to cancel or get a refund. My main reason for ordering was that I’m rehabbing a bad back and needed a low-impact way to train; timing mattered. I ended up chasing every update myself and only found out through their tracking portal that the order was “returned to sender” — no email, no heads-up from them or UPS. So yeah, decent hardware in hand but terrible communication and service, and I’m still out money and time while waiting for the rest.

So, I just had to replace my fave T-CJ12 TrackMan Marble FX trackball after a solid 10 years of use because the old school PS/2 plug wasn't jiving with my new laptop. I attempted to convert it to USB, but no dice. That trackball was seriously the most comfy one I've ever laid my hands on.

I just got myself a Pebble 2 Combo and to be honest, I'm kinda let down. The quality of this product doesn't seem as top-notch as it once was. The plastic feels a bit cheap and fragile compared to their older stuff. It does the job fine, but I was hoping for more from a brand I used to really like. I've bought cheaper things that are just as good, which is a bit disappointing. I always thought Logitech products were the best, but now I'm not so sure about that.

OMG, so I was totally trying to order some stuff online, right? And the website was just like, "nope, not happening!". It was seriously the worst shopping experience ever, I swear. I live up in Northern Ireland, and when I typed in my postcode, the shopping cart just went all crazy with these strange payment errors. So then I called up customer service, and you know what they told me? They straight up said they don't ship to Northern Ireland because of Brexit! Like, what even? There's no law from Brexit that says they can't ship here! They messed up ages ago, won't own up to it, won't fix it, and won't even let people know about it. It's just so pathetic! Like, just go and buy stuff from other companies that aren't a bunch of jerks. It's so embarrassing, honestly!

Man, I've been trying to figure out which new mouse to get forever now. I keep asking customer service, but it's like they don't even understand my question! Every time I talk to someone different, it's like I'm talking to a wall or something. It's starting to really bug me. Ugh. Why can't they just recommend a mouse for me?

I bought a new Trackmanmarble mouse to replace my old one that finally gave out on me. I've been using this model for a long time and I've always loved how it works and how comfortable it is. But, I gotta say, I was super let down with the customer support when I ran into a problem with the new mouse. When I reached out for help, they first sent me to the sales team and tried to give me links to some magazines that had nothing to do with my issue. I even tried to speak in German since the company is in Switzerland, but I still couldn't get a real person on the line or any actual help. Not gonna lie, this lack of customer service really ticked me off, and it made me feel like they didn't care at all about my experience.

I just found out that my two Squeezebox internet radios are almost useless now. It looks like the company turned off their music server. I bought these radios for a pretty penny a few years back, and they still work perfectly fine. It's a shame the company didn't consider sustainable options for us customers who put money into their products. They could have offered a solution instead of pushing us to buy new radios. This whole situation has me thinking twice about buying from them again.

I decided to buy a keyboard from them with next day shipping, but it took 2 whole months to arrive! There were delays and I couldn't even contact customer service for an update. When it finally got here, I got a wrong dispatch info email. Most of their products are awesome, but never ordering from them again!

I got this really cool gaming mouse last year, but then the clicker started acting all wonky. I reached out to their customer service and they got back to me pretty fast, just took a day. They were super nice and understanding, and ended up sending me a brand new mouse to replace the broken one. All in all, I'm really pleased with their service and the quality of the product, so I'll definitely be shopping with them again.

Honestly, the customer service was terrible. The item I got was messed up, and instead of making it easy for me to return and get a new one, they made it so difficult. And now, after all that hassle, it's taking forever to get the replacement. It's so frustrating and I really thought they would do better, especially since they claim to have high-quality products.

I had a problem with the software on my product and I contacted customer service for help. I am really not happy with how the company has been handling my issue. My ticket has been open for almost two months now, and I have had to repeat the same information many times with no solution in sight. It's frustrating to see no progress even after getting a higher-up involved. This whole situation has been a letdown and I would advise others to steer clear of this brand's customer service.

I bought a gaming mouse online not too long ago, eh. But you know what, the customer service totally sucked, eh. I sent back the mouse over two months ago, got confirmation that they got it, but still no refund, eh. I've been emailing them over and over, and they keep passing it to different people with no answers, eh. Honestly, the service at this company is the worst, I wouldn't suggest anyone buy from them, eh.