Instacart Reviews

: 19
5% Would buy here again

Most relevant positive review

  2024-01-20
Vacation grocery delivery
So, I was on vacation recently and thought I'd try out grocery delivery at the resort condo ... Read on
J. Luettgen

Most relevant negative review

  2024-04-19
Grocery delivery
It was okay before, but in the last year, their service has gone downhill. They're having a ... Read on
A. Lindgren

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    Vacation grocery delivery

    So, I was on vacation recently and thought I'd try out grocery delivery at the resort condo I was staying at. Even though it had been a while since I last used the service, I have to admit it went really well this time. The person who did my shopping was quick and nice, making sure to get everything I asked for. The groceries arrived right on time and were in great shape. The only hiccup was that I accidentally signed up for their paid delivery and got charged $99 afterwards.


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    Grocery delivery

    It was okay before, but in the last year, their service has gone downhill. They're having a hard time finding drivers because they don't pay them much and try to cut costs. I had to delete my account today because they messed up another order and left me in a jam. I wouldn't be shocked if they go out of business soon. On the flip side, Uber and Doordash are great options.


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    Grocery delivery

    So yeah, I ordered groceries, right? And then, they went and charged the wrong card, and then when I called, they totally denied it at first but then ended up admitting it was their screw-up. Like, what the heck, you know? And on top of that, the food was super gross and some stuff was missing. Not cool at all, guys!


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    Snacks and drinks

    I had to use this app to grab my snacks and drinks and man, it was brutal! The person who did my shopping totally messed everything up, and it was super creepy. Now I'm feeling pretty sketched out about using it again.


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    Grocery shopping via Instacart

    The difference between the prices in-store and what Instacart charged me was so surprising. They charged me $21 more than the actual store price, not even counting the extra charges. It's just not right and really makes me wonder if I should bother using Instacart again in the future.


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    Membership fee issue

    I signed up for the free trial on this platform, and then suddenly got hit with a $99 yearly fee that I didn't agree to! When I reached out to customer service, they said I already had a trial years ago, but I don't remember that at all. I tried to cancel and get my money back, but they wouldn't help me at all. They were so dismissive and refused to take any responsibility. I was really let down by their attitude.


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    Grocery delivery experience

    I was so let down by the grocery delivery service I used. The delivery guy put my food on the garbage can, which is just gross and not okay at all. They didn't show any respect for my order or my stuff, and that's just not right. I think they should be fired for this. When I asked for a refund and some proof of it, they took forever to do it, which made me even more frustrated. The way they handled these problems was not professional at all, and it really shows that they don't care about keeping their customers happy.


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    Free trial payment issue

    I signed up for a free trial and they went ahead and charged my card without even asking me first! I told them that it wasn't cool and it would put me in a tough spot, but they didn't care. I've been a customer for 5 years, but that's it for me now!


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    Rotten produce and missing items

    I recently made my second order with Instacart and I gotta say, I was really disappointed with the fruits and veggies I got. They were all gross and not fresh at all, which was a big letdown for me. On top of that, I asked for 4 cans of a certain item and only got 1 in my delivery. Like, seriously? That's not cool at all. And considering how much we pay for this service, you'd think they could pay more attention to getting it right.

    I've decided that from now on, I'm not gonna tip before I see my whole order. I gotta make sure everything is up to snuff before I shell out extra. As a regular customer, it's pretty disappointing to see the quality of service at Instacart going downhill like this.


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    Groceries, Scam

    Instacart is the worst! I ordered groceries and the shopper couldn't find what I really wanted. Like, why list it on your website if it's not available, that's rude! They also charged me a sneaky membership fee without telling me 😡. When I called to complain, they just said "sorry, no refunds after 5 days, bye!" So rude! Avoid using instacart, it's definitely a scam, ugh 😠. I'm going to dispute that charge, and you should too if they try to scam you as well! 🚫


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    Missing items in order

    I just bought something from this service, but I didn't get more than half of the stuff I ordered. I tried to complain about it, but they thought I was a fraud and didn't give me my money back. I've told the right people about what happened because I think they should be responsible for their bad way of doing business. It's really frustrating to see a company act so dishonestly and not own up to their errors.


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    Groceries delivery scam

    So, you know, I ordered groceries like two years ago from this app, eh? And then all of a sudden, I get this email from them saying I accidentally signed up for a membership and they're gonna charge me $79! They even attempted to take $800 from my account, but it didn't go through because I didn't have enough money. I tried reaching out to customer service, but they were totally useless, man! I ended up deleting my account, but now I'm just waiting for them to confirm that they've removed all my info. It's seriously not safe, eh!


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