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I recently booked a flight through this company, and it was a total disaster. I got hit with unexpected extra fees even after I got approved for my loan. They wanted me to pay an extra $105 for taxes and stuff, even though I had already been approved for a certain amount. When I called to complain about this, I got bounced around from one person to another, talking to a bunch of agents who didn't seem to have a clue what was going on. It was so frustrating dealing with all this lack of communication and consistency that I just hung up in total frustration. I called back a bunch of times, but the customer service was still terrible. After hours of waiting, pointless talks, and a big headache, I finally managed to speak to a supervisor who reluctantly waived the $105 fee. It was all way more stressful than it needed to be.

I had a question about a stag kettle I bought for my 18-year-old grandson who loves coffee, and I was super impressed with how fast and efficient the company got back to me. They not only answered my question right away but also added a nice surprise chocolate in the box. The customer service and attention to detail were top-notch, way beyond what I expected. Definitely made me a happy and satisfied customer.

This whole thing is a total scam. Can you believe they had the nerve to freeze my account because they said there was "bot traffic"? I showed them proof that my ads were legit from Google and Facebook but they didn't care. They just ignored me and shut down my account. And to make it worse, I never got the money I was owed. It was a total nightmare dealing with them. I want to warn everyone to be careful with this service. It's not worth the trouble.

I bought some winter boots here, but they didn't fit right. When I went to return them, I found out they have a sketchy return policy. They wouldn't take them back because of a bit of dirt on the soles, which is totally unfair. I tried talking to customer service a bunch of times to fix it, but all I got was automated responses. It's really annoying when a company doesn't follow the rules and makes it hard for customers to return stuff. I wouldn't suggest ordering from this place.

At first, I was a bit concerned when I got an email saying my package wouldn't arrive until January 2nd. But lo and behold, it showed up on Christmas Eve! The stuff was wrapped up nicely and all in great shape. Really appreciate the quick service!