All reviews of Joanie
Review about: Juiced Bikes
New electric bicycles
I gotta say, my experience as a customer at Juiced Bikes was pretty decent in terms of the products. But man, let me tell you, their customer service department needs some serious work. I recently needed help with changing the stem on my bike, and despite reaching out several times, I didn't hear back from anyone on their support team. It's pretty disappointing when you're trying to get assistance and you're met with silence. It really affects the whole customer experience. The bikes may be good, but they definitely need to step up their support game. Looking back, if I had known about the lack of communication beforehand, I probably wouldn't have bought from them.
Review about: Natori
Return received 5 weeks ago, no refund
I sent something back to Natori about five weeks ago and the tracking number shows they got it. But I still haven't gotten my money back. I contacted their customer service team two weeks ago, but I haven't heard back from them. Even after following up twice, they haven't helped me out. So, I had to go to my bank and file a purchase protection claim to get my refund on my credit card.
Review about: Face The Future
Skin care products purchase
I've been a loyal customer of this company for the past four years and I've always been really happy with the service and products they offer. The website is super easy to use, and they always have awesome deals on a ton of skincare products. The discounts are a great bonus, and they deliver quickly and without any issues. The customer service team is always quick to respond and really helpful with any questions or problems. I definitely recommend this company for all your skincare needs!