Vintage Brand - Overall Rating based on 18 reviews
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Long shipping time
I placed an order on January 26th and decided to call on February 5th because my package was taking longer than expected. They told me that production times were longer because of the Holidays and sporting events, but they didn't say that when I made the purchase. I'm not happy that they weren't clear about that and I won't be ordering from them again.
Hockey Jersey
I ordered a hockey jersey on December 8th and they charged my credit card right away, eh! I emailed them but never heard back, and they don't even have a phone number to call, eh. Don't bother buying anything from this dodgy place, trust me. I'm just crossing my fingers that my son's jersey arrives before Christmas, but honestly, I'm not holding my breath, eh!
Positive customer service experience
I've seen some not-so-great reviews about this company, but my own experience was actually pretty good. I got really great customer service from a lady named Ashley. She really went out of her way to help me with an exchange, even though she didn't have to. Ashley was always super nice, supportive, and quick to respond. I really appreciate all her help. Thanks a lot!
$300 clothing purchase
Well, would you look at that? I spent quite a bit of money on some nice clothes from this store, only to end up getting left in the cold. I gave them my money, got a confirmation, and then they vanished into thin air. I'm not Sherlock Holmes, but something doesn't seem right here. If I don't hear back soon, I might have to bring in some reinforcements.
Misleading product
I just bought something from this website and I gotta say, I was not impressed at all. The sweatshirt I got was not even close to what was shown online. It was cheaply made and the design was totally off. It felt like they tricked me with false advertising. I'm so annoyed that I'm gonna report this company. If you're thinking about buying from here, I suggest you stay away and avoid the hassle.
Wasted money
I really wish I had checked the reviews before purchasing from this place. I had to keep reaching out to them several times only to receive no response. It honestly seems like I was cheated. Do yourself a favor and steer clear of this place no matter what.
Recent hoodie purchase
So I bought two hoodies back on January 1st and it's now January 26th, and my order still hasn't even started printing. I've been trying to get in touch with customer service, but there's no phone number to call and they're ignoring my emails. It took them two whole weeks just to reply to six emails from me. Plus, their cancellation policy says you have to cancel within two hours of placing the order, which I didn't know about.
Vintage shirt purchase
I just bought this old school shirt from this company and man, I gotta tell ya, I was super let down by the quality. It felt like it was slapped together and wouldn't hold up after a few washes. Honestly, it seemed like a kid could have done a better job. And don't even get me started on the design - it looked like it was stuck on with cheap vinyl from back in the 90s! And to make matters worse, they won't even let me return it or get a refund. Like, that's just not cool in this day and age, you know?
Birthday gift for my husband
I bought a birthday gift for my hubby, eh? It's been 2 1/2 weeks now and still no sign of my order. I've been sending a bunch of emails, but no one's getting back to me, eh? It's pretty darn disappointing. Feels like I got scammed 'cause they took my money and I got nothing in return. Gonna report this to the BBB so no one else gets ripped off like me, eh?
Poor quality items
I had to wait a painful 4 weeks just to hear back from customer service about my order. When I finally got my items, I was so disappointed. They were such low quality and the designs were so stiff, I couldn't even wear them comfortably. I definitely suggest steering clear of this badly managed company with their below-average products.
T-shirt with quality issues
I bought a t-shirt at this store not long ago, but I was really disappointed with the quality of the material. The shipping took forever, and when I tried to contact customer service about it, I didn't get any response even after sending a bunch of messages over a whole week. It was frustrating to not get any help or clear communication from the company.
Order delay
I'm really not impressed with this company. I ordered something on December 25, and it's already January 17, and I still haven't gotten it. I've sent them a bunch of emails, but they haven't replied to any of them. My order just says "printing" so I have no idea where it is. This lack of communication is so frustrating and disappointing. I think this kind of bad service needs to be dealt with, and I suggest being careful when thinking about buying from them in the future.
Sweatshirts, gift
I ordered these sweaters as a Christmas gift, but they came super late on December 31st. I was pretty disappointed with the quality - the logo transfers look shiny and stiff, like cheap plastic. Honestly, it was a waste of money and I wouldn't recommend them.
Fake screen printed shirts
So, ya, I got these shirts thinkin' they were gonna be screen printed, but turns out they were actually those vinyl patches. Man, was I disappointed! They were totally not what I had in mind. And then when I went to return them, they were like, "Nope, no can do!"
Vintage T-shirt purchase
My experience with this company was just awful. I bought a vintage t-shirt and it was a total disaster. They didn't keep me in the loop at all about the status of my order. I sent a bunch of emails to follow up, but they never got back to me. It's obvious that they don't care about customer service. I'm in the middle of filing a complaint with the right people. Don't even bother with this company, it's not worth it.
Gift shirt
I ordered a shirt for a gift thinking I had lots of time to get it, but I was wrong! Even though it took weeks to get ready to be shipped, I couldn't cancel the order within 2 hours of placing it. They don't work on weekends, so the estimate for shipping days only counts business days. They don't clearly say this when you buy it - you have to dig in their FAQ page to find it. Now I'm stuck with a shirt we don't want, with a big decal ironed on that makes it uncomfortable to wear.
XL shirt ordered, received large
I bought a size XL shirt from this store, but they sent me a large shirt instead, which was really disappointing. I tried contacting customer service a few times, but haven't heard back from them yet. It's been super frustrating dealing with this mistake, so I wouldn't recommend buying from this store to anyone.
Product replacement due to defects
I had a really good time dealing with Vintage Brand's Customer Service team. The product I got had a few issues, so I reached out to them and spoke with a rep named Ashley. She got back to me quickly and after I sent her some pics of the problems, she sorted out a replacement to be sent to me without me having to send back the first one. She was super clear and professional in her communication, which made everything go really smoothly. I'm really grateful for the top-notch service from Ashley and Vintage Brand's dedication to keeping their customers happy.
Review with most votes
Gift shirt
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