Victoria's Secret

Victoria's Secret reviews

22 reviews Verified company
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Overall Rating
The score is the average of all published reviews. More recent reviews count slightly more. Companies have no influence on the score.
41%
Would buy here again
Ordering
6.8
Service
6.4
Pricing
6.4
Delivery
6.6

Featured Reviews

Spotlight: What are our customers saying?

Positive

Lingerie and accessories

9.5

"The cashier I was dealing with was super nice, polite, and really knew their stuff. I had a bunch of stuff to buy, and they made it all look easy a..."

Critical

lingerie set

5.0

"This company really needs to step up their game when it comes to customer service. As a Canadian customer, I've been nothing but disappointed ..."

Most Voted

Missing product

4.0

"I ordered from this company for the first time and got 3 things, but only got 2. When I contacted customer service, it took 5 days for a response a..."

Reviews (22)

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lingerie set

K

1 reviews

9.5
Overall Rating
Would buy here again
Yes

I just went to this store and had the best customer service! As soon as I walked in, the sales associate was super helpful and really paid attention to what I needed. She took the time to measure me, gave me some style suggestions, and was always there to help out with sizing in the fitting room. She was so polite and cheerful, it made shopping a breeze. I didn't catch her name, but her service was top-notch - I'll for sure be back to this store again!

Detailed Ratings

Order
10.0
Service
10.0
Price
8.0
Delivery
10.0

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Bras and panties

M

28 reviews

9.5
Overall Rating
Would buy here again
Yes

I went to the store the other day and everything was pretty good, but there was a problem with the checkout counter for wheelchairs. Since I use a wheelchair, the lower counter meant for us was always covered with stuff so I couldn't use it. I had to use the higher one instead, and it was really hard and painful for me to reach to finish my purchase. The staff tried to help my daughter while she was shopping, which was nice, but I was disappointed to see how little thought was put into making the checkout accessible for disabled customers.

Detailed Ratings

Order
10.0
Service
8.0
Price
10.0
Delivery
10.0

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About Victoria's Secret

Victoria's Secret is an American retailer known for its lingerie, sleepwear, and beauty products. Founded in 1977 by Roy and Gaye Raymond in San Francisco, California, the company was established with the aim of creating a comfortable and welcoming lingerie-buying experience. It rapidly grew in popularity and expanded its product range to include cosmetics and fragrances. L Brands, a retail company, acquired Victoria's Secret in 1982 and significantly expanded its presence both in the United States and internationally. Over the years, Victoria's Secret has become synonymous with its flashy fashion shows and elaborate marketing campaigns, featuring high-profile models known as "Angels." Despite facing criticism over its representation of women and declining sales, Victoria's Secret has been working towards rebranding itself to embrace a wider definition of beauty and inclusivity.

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Contact Information

🌐 victoriassecret.com

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Last update: November 29, 2024

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