Victoria's Secret - Reviews and experiences

I bought some undies from this shop not long ago, and the customer service was a real letdown. My order got messed up, it was sent with a specific courier, but I never got my stuff. Trying to get help from their customer service was brutal, I couldn't get any answers about my order.

I ordered a matching set of underwear online as a Christmas present, but only the bra arrived without any explanation for the missing knickers. I contacted customer service through email multiple times, but even after being promised the knickers would arrive in 5 days, they never showed up. I was so frustrated that I asked for a refund, which they eventually gave me. However, they didn't seem to care about my complaint regarding their lack of communication and failure to deliver the full order. Since I couldn't give the bra as a gift without the matching knickers, I ended up feeling disappointed and annoyed with the whole ordeal. Because of this, I have decided not to buy from them again.

I ordered a bunch of stuff from this company for my wife, and I was expecting it to come by a certain date. But, it's been weeks and I still haven't received anything. When I called customer service, they said they're trying to fix things, but I don't trust that my order will ever come. I asked for my money back, but they said it's not allowed by their rules. I feel like they're just tricking people and stealing money from them. It seems like a scam. I might have to take them to court to sort this out.

I ordered from this company for the first time and got 3 things, but only got 2. When I contacted customer service, it took 5 days for a response and they said they sent everything. I didn't get the missing item or a refund. I feel like I got ripped off and won't order from them again.