Umbra - Overall Rating based on 20 reviews
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Birthday gift mirror
I bought a birthday gift mirror from this company not too long ago, but man, was I bummed when they sent me the wrong thing. I tried to get in touch right away, but it's been a whole week and still no word back. Seriously, their customer service is just not cutting it. But hey, after I left a bad review, they finally got back to me and sent over the right item. It shouldn't have to come to that to get things sorted out properly, you know?
Toothbrush holder
As a more seasoned person trying to make my way through the tech world, I gotta say it was a tad tricky to put in my cell number with the country code, eh? Especially coming from the good ol' USA. But after tinkering around a bit, I managed to get it right and place my order without a hitch. Gotta admit, I'm pretty pumped about the new toothbrush holder I stumbled upon online.
Graphic Artist purchase
I really love Umbra's designs, they are so stylish and practical. The quality is top-notch and everything they make is super durable. I've never had any problems with their products, whether I'm keeping it for myself or giving it as a gift.
9 curtain rods
I ordered 9 curtain rods from your store, but I only got 3 in my first shipment. When I called customer service, they said all 9 were delivered, but that wasn't true. After a bit of back and forth, Fedex finally dropped off the rest of my order. Despite the delivery mishap, I was pleased with the quality of the product and the price. In general, I thought the product was great, but the delivery was a bit of a headache.
Ordered curtain rod, got plastic garbage can
I ordered a curtain rod from this company, but they sent me a cheap plastic garbage can instead. I've been trying to get in touch with them for help, but they haven't replied yet. I just want the correct item that I paid for, and I'm really disappointed with their service. I might have to take this issue to the BBB.
Easy process, delivery uncertainty
My experience was pretty straightforward, but kinda frustrating because they didn't give me info about when my purchase would arrive. I bought something online recently, and the website was easy to use, but it was weird not knowing when my item would show up. Christmas is coming soon, so it would've been nice to have even just a guess at when it might arrive so I could plan ahead. I decided to play it safe and bought a backup gift from another store just in case my Umbra order is late. Even though it's a bummer, I'm still excited to give the gift and I hope it gets here soon.
Three O chairs ordered
I ordered three O chairs, but only got one. I haven't heard anything about the other chairs. I tried contacting customer service for help, but they weren't very helpful. They told me to leave a message and said they would call me back by the end of the day, but they never did. I called again and finally spoke to someone who said they would check with the warehouse and get back to me before the end of the day. But, of course, they never called back. The lack of communication and follow-through from customer service has really disappointed me. This whole situation has made me think twice about ordering from this company again.
Photo frame purchase
I recently bought a photo frame, but got the wrong one. It was a bit of a struggle to get in touch with customer service because there were a few different contact options. When I finally reached out, I was really impressed with how quickly and efficiently they sorted everything out. Good customer service is hard to come by these days, so I really value the way they treated me like a guest. The awesome service, along with the lovely products, makes this website stand out. Great job!
Soap dispenser replacement pump
The customer service at this place is amazing! I needed a new pump for my soap dispenser, which was really old, and they sent it to me without any issues. Now my dispenser works perfectly!
Efficient website, hot design, functional products, space-saving
I gotta say, I'm really impressed with your website. Your products not only look great but they're super practical too. I've bought a bunch of stuff from you guys and every single item has been top-notch. The tension bar organizers for the kitchen and curtains are a total game-changer for us apartment folks, helping me make the most of my space. Thanks a bunch!
home decor items
I bought some home decor stuff from this company and man, let me tell you, it was a total bust. The lady I talked to, Janel, was all kinds of rude and unhelpful. She gave me wrong return info and then straight up said no to giving me a refund for my order.
Umbra Loft rods
I recently bought the Umbra Loft rods online because I couldn't find the right size in stores. I was happy to see they were on sale for Memorial Day on the website, which made it even better. I got a detailed email after my purchase with instructions and a video on how to put up the rods, which was super helpful. The customer service was really great and made my whole shopping experience easy and enjoyable.
Style, quality, functional
The shopping experience at Umbra was super easy to use, eh! As a first-time user of the site, I was impressed with how user-friendly it was, eh. I really liked the smooth process from browsing to ordering, eh. Thanks for making my experience stress-free and enjoyable, eh. I can't wait to get my hands on my new product, eh. I'm sure it will live up to the high expectations set by your brand, eh. Style, quality, and functionality were all amazing, eh. Couldn't ask for more in a product, eh. Umbra really offers the best of the best, eh!
Automatic soap dispenser replacement
I was really let down by the poor follow-up and customer service at this company. They told me they would replace my broken automatic soap dispenser on a certain date, but then I heard nothing from them. When I emailed them, I was shocked to learn they wanted to give me a manual pump dispenser instead. That's not what they promised at first. And when I tried calling customer service, I couldn't even speak to anyone. It's really surprising how they're treating their loyal customers like this.
Unique art objects
As a designer, I'm always keeping an eye out for unique and eclectic pieces to add to my collection. I came across this brand and was instantly drawn to their modern and one-of-a-kind art objects. The selection they offer is unlike anything else I've seen, and it's become my go-to source when I want to add a special touch to my designs. The quality of their products is top-notch, and I love the reactions I get when people ask me where I found such unique pieces. Umbra has definitely earned a spot on my list of favorite brands for art objects.
Checkout process efficiency
I really liked how easy it was to log into my account right from the checkout. It saved me time, which I definitely appreciated. Having my payment info already saved on the website made everything even quicker and smoother. Another cool thing was when the website suggested a little edit to my address to help the postal workers find me faster with the zip+4 code. All these little details and conveniences during checkout really impressed me.
Replacement parts for a product
I bought something recently and some pieces were missing. I contacted customer service to ask about buying replacement parts. Normally, they don't sell parts separately, but they really stepped up to assist me. They found extra parts in their warehouse and sent them to me quickly. I was really impressed with how fast and helpful they were. The customer service I got was top-notch, and I'm thankful for their help.
Functional and Sleek Design
I really like the practical functionality and sleek design of my recent purchase. It looks good and does its job well. I do wish there was more info on the different color options since it was hard to tell from the online photos. More reviews talking about the colors would have been helpful. It was a letdown to find out the item wasn't in stock at stores like The Container Store. It would be nice to have more places to check out and buy these products in person. A price match guarantee would have been great too, to make sure I'm getting the best deal out there.
Jewelry and cosmetics storage items
I really love the simple and elegant designs of Umbra's storage items for jewelry and cosmetics. As someone who values both looks and functionality in products, I think Umbra's items are really top-notch. The boxes and racks are smartly designed to help me keep my bathroom vanity organized and make it easy for me to find what I need. I especially appreciate the GLAM Cosmetic organizer for keeping my jars and bottles in place. The TRIGEM Bracelet and Earring Bar is also a great way to display my everyday jewelry neatly. I was so impressed with these products that I even bought some as gifts for my friends during the holidays. Umbra's designs bring me joy and definitely make my daily routine more enjoyable.
Preorder assistance
Purchased a new item and ran into some trouble tryna order 'cause there was no stock. Gave customer service a call and they sorted me out real quick. They set up a preorder for me and even let me use a coupon that was about to expire. The customer service rep was super helpful and SO cheerful the whole time, makin' it one of the best experiences I've had.
Review with most votes
Jewelry and cosmetics storage
I really love the simple and elegant designs of Umbra's storage items for jewelry and cosmetics. As someone who values both looks and functionality in products, I think Umb... Read onBy: T. Towne