Taobao - Reviews and experiences

I eventually got my money back, but the returns setup basically tries to make you quit. I ordered a few sizes to try on at home since I need shoes for commuting and daily errands, and each size counted as a separate order — so I had to pack and pay shipping for each, arrange multiple pick-ups, repeat. Support just repeated a script and offered no real help, which dragged it out. I'm glad it resolved and relieved to have the refund, but it was unnecessarily tedious and not something I'd want to do again.

I needed decent storage for the new place after a hectic move, and these glass containers looked great online. They feel nice — solid glass, lids fit snug, looks good on the shelf. I did get a couple chipped in transit though, which was a bummer. Dealing with the seller was slow and a bit awkward since they mostly respond in Chinese and translations were hit-or-miss. In the end they refunded only the item cost, not the huge international shipping and taxes I paid, so that hurt. Still, the pieces that arrived intact are exactly what I wanted and they make the kitchen feel sorted. Not perfect, but I’d buy again if shipping was cheaper or I could pick local delivery.