Stylevana - Reviews and experiences

Basically the shipper delivered someone else's box. They dodged my initial contact. I proved objective proof that the wrong package was delivered and they kept my $200 after making me wait 6 weeks. They sent the same photo as proof of delivery which clearly shows the wrong order and address. Don't buy from them.

This is a terrible company to order from. Their website doesn't accurately display their inventory so be prepared to wait for weeks and have to send multiple emails to a very unresponsive customer service. There are many, many better companies that sell beauty products.

Spotted it on a buddy's Instagram, was unsure but went ahead — then it never shipped. I accidentally reordered and messaged within the hour to cancel the wrong one. Doubts haven't fully vanished, a bit annoyed.

Was bummed at first, but refund arrived fast — actually pleasantly surprised, honestly

I needed a few bits for a last-minute move and had bad past deliveries, so I hesitated after reading the reviews. I ordered 08/09; it showed up by Royal Mail 25/09 to Nottingham, well packed, doubts gone.

I spotted this on a friend's Instagram and thought I'd give it a shot. Was a bit wary — pricier items looked maybe off. Shipping took longer than they promised. Customer service was slow at first, then helpful when I pushed. In the end I'm okay.

Not great at first — decided to order after a friend showed me the site, but the whole thing sat on 'in progress' for two weeks despite the 24-hour expedite tag. One item even flipped to 'not available' and I couldn't get a reply. After I chased them though, they resolved it (took time), so I'm somewhat satisfied now.

don't order — delivery failed and refund denied. First saw it when a friend tipped me. Ordered Sep 7; by Sep 26 nothing had arrived, tracking showed 'we are expecting it' so Royal Mail didn't have parcel. Asked to cancel and get a refund; Stylevana rejected and said delivery might be 30 days. Not great.

I wasn't sure at first, but the morning I used it in my commute I knew it paid off — quiet, no fuss, did exactly what I needed so I could get out the door. I use it every day for work and mornings now; small relief, reliable. Not flashy, but that’s fine.

thin, soaks in quick, subtle scent, not greasy and sits well under makeup. Packaging is basic. Skeptical at first, now I use it every day.

Felt odd opening the box in my tiny bathroom, was half expecting nothing but everything showed up — except a bit of the hair mask had leaked. It arrived in about 18 days, so that's not bad. I use that mask every other shower, so losing some product is annoying, but it still works. Prices are better than elsewhere, so I'll probably order again, though the whole "wait and wonder" vibe makes me uneasy, honestly.

double-check your cart or call immediately.

I don't recommend ordering here, though in the end my order did show up and the product was fine. I placed the order six weeks ago, and for ages they kept saying shipment was 'imminent' — six weeks, yes — with tons of back-and-forth emails. I opened a PayPal claim when I got fed up, and it looked like the seller gave PayPal a bogus tracking number, which made the claim get closed. That was stressful. If you try them, document everything, be prepared to chase, and maybe use a credit card or think twice.

I was in Spain. So I asked for a refund on Aug 10. After some back-and-forth, a few firm messages and one mildly dramatic "please sort this", they finally refunded me. That moment — seeing the money back in my account — was weirdly satisfying, like finishing a puzzle. Not a smooth ride, not by a long shot, but at least the money returned and I could reorder elsewhere. Would’ve preferred quicker delivery, but hey, lesson learned.

the courier returned the package and I got a refund, or they re-dispatched — I can’t remember which, honestly — but I’m glad it didn’t just vanish. So yeah, stressful and avoidable, but thank goodness for persistence and finally a decent customer service person who took it on. I’ve had worse with other shops, so this could’ve been a total loss. Happy it got resolved. I’ll keep ordering, but I’ll be watching the courier name next time. Thanks to the rep who actually read my emails.

I first saw them in a local FB group and tried. Their site let me order an out‑of‑stock item, and I had to chase them up — that annoyed me. After a week they said part of my order was delayed 2–3 weeks, so I asked for a cancel and refund. I’d told my brother about them, so that felt awkward. I nudged once; they refunded next day and sent a short note explaining the stock problem. That quick refund is when I felt satisfied.

I clicked buy because the photos looked nice and, yeah, I needed it. Honestly I had that quiet doubt in the back of my head — you know, the “is this legit?” feeling — but shrugged it off. Fast forward, parcel supposedly delivered, I get nothing, and my doubt turned into full-blown annoyance. I messaged the same day, filled out the courier form when they asked (took ages for someone to ask), and then waited. They said 4–6 weeks for an investigation. Weeks passed, then months. I must have sent a ridiculous number of emails, and most replies felt like someone pasting the same line and moving on. It’s like customer service was playing hide-and-seek and always hiding.
What really rubbed me the wrong way was the timeline gymnastics: contact them immediately and months later they tell me the claim window expired. So either time is elastic at their office, or the process is designed for confusion. I don’t want to be dramatic but it stopped being about the few bucks after a bit; it became about the principle of being ghosted by a company after you do everything asked. A tiny piece of advice if you’re tempted: take screenshots of every tracking update, keep dates handy, push for a ticket number right away, and don’t assume silence means things are moving. Would I recommend this? Not without big caveats. I’m telling this like a friend: go in cautious, and if you decide to try them, be ready to fight for answers. I’m still a bit frustrated, still a bit hopeful they somehow fix things, but for now I’d say manage expectations and document everything.

$262.42. The rest — $437.64 — never showed up. They said it was refunded earlier, on Sept 12. I checked PayPal and my bank. Nothing. I even called the bank; they confirmed no refund. I asked the company for proof — transaction ID, screenshot, anything. Nothing helpful came back. So I filed a dispute with my bank for the missing amount. I’m not angry in drama terms. I’m practical and annoyed. Some parts were handled without fuss, like the partial refund, but the communication and the missing money left me unsettled. If you’re sensitive about merchant transparency, be careful here. I would have preferred a straight, verifiable refund and clearer answers.

Although their website says “CA,” I mistakenly thought it was a Canadian skincare web. The products might be authentic, but their customer service is truly disappointing.

I placed an order in April and still haven’t received it. After months of back and forth, they claimed the delivery was completed—even though the package was clearly delivered to the wrong address (the delivery photo shows a house that’s not mine).

Instead of taking responsibility or offering a refund, they gave me a coupon full of restrictions—many items excluded, shipping not included.

This was my first time ordering from them, and definitely the last.

I really frustrated that you did those forth and back things. My first complaint already included the order number and details. Why you keep ask those things in every reply?

order : BWSVCAB1000122627
order date: 04/20/2025
Issue Detail:
The order was delivered to my home by 05/01/2025. but 2 items were damaged by the shipping which I found when I opened the box. I already attached the pictures as evidence, not sure why you need those info. Anyway, I will provide it ad you request even I don't know what the purpose.
• Manufacturing/Expiry Date
• KUMANO COSME
• BSCFKUC00010NOC01R0130
• exp: can't find expiration date from the package
• Product Name KUMANO COSME - Reihaku Hatomugi Acne Care Facial Foam - 130g

• Manufacturing/Expiry Date
• PRETTYSKIN
• BBBWPSN00003NOC01M1000
• exp: 2028-01-13
• Product Name
• PRETTYSKIN - Rice Glow Body Wash - 1000ml