Fang

Although their website says “CA,” I mistakenly thought it was a Canadian skincare web. The products might be authentic, but their customer service is truly disappointing.

I placed an order in April and still haven’t received it. After months of back and forth, they claimed the delivery was completed—even though the package was clearly delivered to the wrong address (the delivery photo shows a house that’s not mine).

Instead of taking responsibility or offering a refund, they gave me a coupon full of restrictions—many items excluded, shipping not included.

This was my first time ordering from them, and definitely the last.