Space NK Reviews

: 23
100% Would buy here again

Most relevant positive review

  2024-05-28
Rewards points issue resolutio
I reached out to customer service on WhatsApp about a problem with my rewards points not showing ...Read on
Cindy

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    Happy with products and customer service

    I made an order at Space NK recently and I gotta say, I'm super happy with the stuff I got and the service I got. The products were top-notch and exactly what I expected. But, I did realize that one thing was missing from my order. I reached out to customer service and Claire, the customer service rep, took care of it right away and made sure I got what was missing. I was really impressed by how professional and dedicated she was to making sure I was happy. Overall, I'm really pleased with my experience and for sure will be coming back for more.


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    Lipstick and skincare purchase

    I've been a customer at Space NK for a long time, and I've always loved their high-quality products and great customer service. On my last visit, Claire from customer service helped me out, and I have to say, she really went out of her way to assist me with my lipstick and skincare purchase. Her expertise and friendly attitude made it a nice and informative shopping experience. I trust her recommendations and I'll definitely be back for more skincare products. Thanks a lot, Claire, for your amazing help.


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    Laura Mercier foundation

    I recently bought a Laura Mercier foundation from this beauty store, and when I got home, I realized that the shade was too light for my skin tone. But I have to say, the customer service from the store staff was really good. They quickly arranged for the return, which I thought was great. The only thing I didn't like was that I had to do the return online instead of in-store where I could pick the right shade right away. Despite that, I'm grateful for the personal assistance and support from the store staff.


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    First purchase, delivery issue

    I was so impressed by the awesome customer service I got when my first order had a delivery mix-up. The way my package was dropped off caused a problem, but when I called, Victoria picked up right away, no holding! She fixed everything super fast and even said sorry, even though it wasn't her fault. Even though there was a little hiccup at the start, I was really impressed by how quickly they fixed it and how great the service was. This awesome experience has got me excited to shop with them again.


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    Rewards points issue resolution

    I reached out to customer service on WhatsApp about a problem with my rewards points not showing up in my account. Nikki got back to me quickly and fixed the issue once I sent her the right paperwork. She was really efficient and super nice and helpful the whole time. I'm really thankful for the great service Nikki provided!


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    Lip balm with broken pump

    Hey there, I picked up this lip balm and the pump was totally busted, so frustrating! I reached out to customer service and Chloe was a total gem, she fixed it up real quick. Really pleased with the service!


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    Customer service experience

    My recent experience with customer service at Space NK was amazing. The person I talked to, Lyndsey, was really nice, helpful, and super professional when dealing with my delivery problem. I was surprised at how quickly she fixed everything, which made the whole thing easy and stress-free. It's not often you get such good customer service that feels personal and efficient these days, so I'm really thankful for Lyndsey's great help.


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    Friendly staff, great atmosphere, helpful service

    I just wanna say, I went to your store the other day and man, I gotta say, I was blown away by the service I got. The staff were so friendly and knew their stuff, it really made the store feel welcoming. With their help, I found exactly what I needed and they even took the time to chat with my baby, which made the whole shopping trip even better. I felt like a valued customer and I'll definitely be coming back in the future.


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    Great customer service

    I had a really good experience with the customer service at this store. The staff were super helpful and friendly. I really like the products they have too. But, I did have a problem with the delivery and the product itself. Luckily, they fixed it right away. It doesn't happen often to me since I shop there a lot, but I still wanted to mention it. Overall, I would suggest this store and will keep shopping there.


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    Skincare products

    Just wanted to share my experience with buying skincare products from this beauty store - it was awesome! The customer service from Nikki was top-notch. She really knows her stuff, helped me out with any problems right away, and was super friendly. Her kindness and attentiveness made shopping there a real pleasure. I can't say enough good things about her, and big props to Space Nk for having her on their team.


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    Proactive and Helpful Service

    I ordered from brand X, but by mistake, I put in the wrong address for delivery. The folks at the store's customer service acted fast and gave me a new promo code to reorder without any problems. Their service was top-notch and I was really impressed with how efficient they were, especially on a holiday.


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    Skincare goodies

    Oh my goodness, I recently got some incredible skincare products from Space NK and they are honestly so good! Nikki was really quick in sorting out my delivery issue (thanks a lot, Royal Mail 🙄) and she was absolutely fantastic. The brands they carry are top of the line and they always offer great deals, so I'll definitely be shopping here again!


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    Facial cleanser

    I went to the Northcote Road store the other day and I gotta say, the customer service was top-notch. Compared to other places I've been to, this store had enough staff to help everyone out. The salespeople were so helpful, nice, and they really knew their stuff. As soon as I walked in, they said hi and asked if I needed anything. My whole visit went smoothly and I felt really looked after.


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    Exchange for used foundation

    I had to return a foundation that was the wrong shade, even though I had used it for a week. Space NK was great about exchanging it for a new one. Before going to the store, I chatted with Claire online from customer service, and she was super helpful. I always get top-notch service from them!


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    Lip gloss and mascara

    So, I went to this store in Manchester and honestly, I had no clue why I was even there. All I wanted was some lip gloss and mascara, you know? But the lady who helped me was seriously like my fairy godmother! She was super kind and took her time with me, especially Tawab Elkhomsi. She made sure I picked out the perfect items and didn't make me feel silly. I'll definitely be returning because of her!


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    My questions answered

    I had some questions that needed clearin’ up before I could buy, eh? The customer service lady I talked to, Charlotte, was super helpful and went the extra mile to give me all the info I needed. Her great service got me all pumped up and feelin’ good about my shopping, ya know?


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    Naturium body wash gift purchase

    I just bought some Naturium body wash for a buddy from Space NK. It's one of my faves, so I was kinda bummed when I saw that two of the things in the order were leaking when they arrived. But hey, I contacted the support team and Claire got back to me super quick the next day. She helped me get new stuff sent out right away, and I felt pretty good about how it all got sorted out.


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    My lipstick broke

    I had to contact customer service because my lipstick broke, and I spoke with a really friendly lady named Pam. She was incredibly helpful and resolved the issue quickly. I really wish all companies had customer service like this! Thanks a lot, Pam, you're amazing!


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    Points issue fixed

    Today, I had an issue with my points at the store. There was this woman named Nikki who assisted me, and she was so friendly and fixed it really quickly! I was thrilled with the service - it was speedy and welcoming. I'm really impressed with how everything got sorted out so fast!


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