Sisley Paris - Overall Rating based on 21 reviews
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High-end skincare products
Even though the high-end skincare products are top-notch, the customer service sucks. I spent a lot of money on these products, but my customer service experience was terrible. I reached out for help twice and didn't get a response, which is not cool for a brand like this. Now, I'm looking into other skincare companies that treat their customers better.
Long-time customer, frequent cancellation, bad customer service
I've been a faithful customer of this company for over 15 years and I've always been happy with the products and service I've received. However, lately, there's been a concerning trend where my orders get accepted, money is taken, but then I get notifications later saying the items are out of stock with no replacements coming. This has happened a few times, even though the items are listed on their website at full price. I've had to bug their customer service team for weeks, only to be told that the items are no longer available. It's been a frustrating and disappointing experience, and I don't know what's changed within the company to cause this drop in service.
Phyto-Teint Perfection foundation
Watch out for Ana from Sisley in Lisbon! When I went to Sephora at Cascais Shopping in March 2024, she totally led me in the wrong direction. The foundation she suggested made my skin dry, emphasized my wrinkles, and didn't match my skin tone. I ended up wasting 90 euros on a product that wasn't right for me, all because of her bad advice. Definitely my worst purchase ever – avoid Ana at Sisley in Lisbon!
Black rose skincare and lipstick set
So I'm just a tourist in the Cayman Islands and I found this cute little shop called LA Parfumerie. I was just browsing for some new makeup and then this Beauty Consultant from a fancy brand came up to me and started telling me all about their products. I gotta say, I was really interested. In the end, I bought the black rose skincare set and a couple of lipsticks, and let me tell you, I'm really happy with them! The quality is top-notch and now I'm excited to try out more stuff from this brand.
Fatigue collection
So I bought the Fatigue collection from this store, and honestly, I was kind of let down by the whole thing. I was really excited to get some free stuff that was supposed to come with the eye serum, but when my order showed up, one of the free samples was missing. And to top it off, another free sample was also missing. Like, I get that the samples are small, but come on - if they say you're gonna get something for free, you should actually get it, especially from a fancy store like this. Seems like I'm not the only one who had this issue after reading some other reviews, which is really disappointing. I think I'll think twice before ordering from them again in the future.
Eye cream purchase, missing gift with purchase, price drop on Cyber Monday
I recently bought some eye cream on Black Friday because they offered a gift with purchase. But when my order came, there was no gift in sight! To make things worse, the price of the eye cream dropped by half on Cyber Monday. I was so annoyed by these mix-ups. I tried calling and emailing customer service many times, but they never got back to me. Their lack of response and not keeping their word has really turned me off. I won't be buying from them again, that's for sure.
High-quality makeup
This makeup is a total game-changer! Sure, it's a bit pricey, but let me tell you, it's worth every cent. I decided to treat myself to the antiaging makeup and the phyto one, and wow - my skin looks amazing. The formulas are so light and natural, it really looks like my skin but better. And on top of that, my order arrived super quick and even came with some extra goodies that made me feel like a VIP. If you want to step up your skincare and makeup game, this brand is definitely the way to go.
skincare products
The customer service at this store is terrible. I ordered some skincare products, they took my money, but I never got the items. I emailed them many times and they finally said the products were out of stock, even though they were still on the website as available. And on top of that, I still haven't gotten my money back. It's ridiculous that I have to keep bothering them for a refund when they didn't even have the items. The way they don't communicate or tell customers what's going on is really disappointing.
returned product, bad customer service
So, I went and bought this thing from the store, eh? And then they totally messed up my order, so I had to return it. But then, it took forever to get my refund, you know? I even emailed them three times, but they didn't even bother replying! It's like they don't give a darn about their customers. So rude, eh? I've been buying from them forever, but now I'm totally done with their stuff! Like, for real, I'm never going back there again.
Expensive skincare products
Don't bother spending your money here, the customer service is terrible. My order got lost during delivery and after trying many times to reach out to them, I never got a response. Stay away from this place, it's not worth it!
Adverse reaction to product
I gotta say, dealing with customer support after having a bad reaction to a product was just awful. They said they'd take back the product, but man, what a mess. First they sent the wrong paperwork for pick-up, so the courier had to leave with nothing. Then, when they rescheduled, same thing happened - wrong paperwork, no product. It took forever for them to finally send the right paperwork, and I was stuck with these products giving me a rash. And to top it off, customer service has been totally MIA, not responding to any of my messages. Just a real frustrating situation, ya know?
Order Issue, Customer Service, Refund, Apology Gifts
I put in an order and was super excited for it to arrive, but it never showed up. I was pretty bummed out at first, until I contacted customer service and got in touch with a rep who totally saved the day. Sophie was amazing, she not only promised me a refund but also sent me some extras to make up for the mix-up. Her commitment and top-notch service really made a difference, and I'm so grateful for all her help. Sophie, if you're seeing this, you're a superstar!
Face masks
I'm just 12, eh, but I got these face masks from this place recently and they're really cool, you know? I ordered them online and they came super quick, like quicker than my little brother can eat all the cookies in the house, eh. The box they came in was so fancy, it made me feel like a fancy lady putting on face masks and watching my favorite TV show, eh. I can't wait to try more stuff from here, eh!
Awesome stuff!
This place is amazing, they've got the best stuff here! The staff are so friendly and always help me discover new things to check out. I love that they let me try out samples before making a purchase. I've come here a lot, and it's always awesome!
High-end products, unoriginal, disappointing service
I recently bought some fancy products and I was really let down by the whole thing. The customer service was not great, the leadership was kind of weak, and it was obvious that they cared more about making money than actually looking after their customers. And to top it all off, the technology they used was old-fashioned, which made everything feel like a headache. It was clear they were lacking in creativity, since they were just copying what their competitors were doing instead of coming up with their own ideas. It was just disappointing to see how unoriginal and dishonest they were in the beauty industry.
2 eye stylos
I bought 2 eye stylos online not long ago, and boy was I let down. When I opened the package, both stylos went flying across the floor thanks to the lousy packaging. It was a luxury product, so I was expecting better. The zebra design on the stylos wasn't my thing either, which just added to my disappointment. I think I'll be sticking to Chanel and Dior for my makeup from now on as a customer.
Black Friday purchases
I recently bought some stuff during the Black Friday sale, and I gotta say, I was pretty happy with how everything went down. The stuff I got from that brand was really good quality, and the deals were awesome. I made two orders and they came pretty quickly. And when they arrived, they were packaged really nicely - not too much, but just enough to keep them safe during shipping.
Facial skincare treatment
I recently got a facial skincare treatment and honestly, the service was amazing. Amal did such a great job, my skin felt super smooth and refreshed afterward. I definitely recommend her for her expertise, professionalism, and always being on time.
New corrector pen
So, I got this new corrector pen and I gotta say, I was really pumped to give it a go! It's super user-friendly, you can even apply it with just your fingers. The formula is creamy and it does a great job at concealing any flaws. I used it on my dark circles and man, it really did the trick! It covered them up and gave my skin a smooth, radiant finish. I definitely suggest giving it a shot!
Black Friday order from France to Austria
During all the Black Friday madness, I got my package from France to Austria in just three days! The packaging was so pretty and the free gifts were even better than I expected. It was such a great experience, and I'll definitely be buying from this online store again. I can't even think of anything that could have been better!
Review with most votes
Advent calendar gift for wife
I just want to give a shout out to Manager Maison for all the amazing help in getting that advent calendar to my wife as a special surprise for her name day. The quality of thei... Read onBy: J. Gottlieb