Shopbop - Reviews and experiences

I was so frustrated with the customer service I got, eh. I was waiting on hold forever, like almost an hour, and I got disconnected a couple of times before I finally talked to someone who was super rude, eh. I couldn't believe how unprofessional they were, I swear. Definitely not gonna be shopping there again, that's for sure.

I had a bad experience with this online store, eh. I ordered a Mother's Day bag and then got a message about strange stuff going on with my account. So, I tried to talk to customer service about it, but they were no help at all and even hung up on me, can you believe it? And to top it off, I never got any notice that my order was canceled. I think they couldn't handle my order and deliver it on time. I'm really let down by this and won't be shopping here anymore, eh.

Hey Shopbop, I gotta tell ya, your customer service is in need of some serious work. I ordered a pair of high-waisted denim jeans on a Tuesday morning and come Thursday night, they still hadn't been shipped. I reached out to your team on Wednesday morning, asking for faster shipping 'cause I needed them by a certain date. Your response? A boring, copy-pasted email saying I'd get notified once it's shipped. I tried reaching out again the next day, but got the same automated message. I asked to talk to a real person and haven't heard back yet - and now my emails won't even go through! Your lack of care and professionalism is just sad. It took me leaving a harsh review for you to finally push my order through, and guess what? It arrived on Monday, just in time for me to question whether I should shop with you again.