Shopbop - Reviews and experiences

I recently ordered from Shopbop and was let down when my package didn't show up. After looking into it, they found out that the package got lost along the way. Shopbop took the right steps by starting a claim with the shipping company to sort things out. Even though the carrier gave them a refund, Shopbop wouldn't give me one for the missing package. I was bummed out by their customer service and how they handled the situation. Companies should own up to lost packages and make things right for their customers.

I recently placed a big order on Shopbop and unfortunately, when my package arrived, more than half of the items were missing. I tried to file a claim with them, but they denied my request and said I could only get a refund if I sent back the missing items. The customer service has been terrible, as they won't talk to me on the phone and only communicate by email. I don't think I should have to pay for things I never got, but it seems like there's no way to get this sorted out. This whole situation has really disappointed and frustrated me, and I won't be shopping on Shopbop again. I'll also be telling my friends and family about my bad experience.

I was pretty disappointed with the customer service I got at this store. I bought some stuff but didn't get a refund like they promised. The manager told me it would be sorted out in a certain amount of time, but it never happened. Now I've had to complain to the FTC and get legal advice. I'd suggest people think twice before shopping here because they don't really stick to their refund and return policies.

I just bought something from this website for the first time, but then found out that my account got deactivated by mistake. I had no clue about it until I tried to log in to see how my order was going. When I reached out to customer service, they told me my order had been canceled, even though I never got an email about it. It's been nearly two weeks now and I still haven't gotten my money back for the canceled order. The customer service was really disappointing, and I won't be shopping here again.