Shopbop - Reviews and experiences

I had a really bad experience with this company recently. I was trying to get a birthday gift for a friend but ran into a bunch of problems. First, I didn't get any shipping confirmation, then I found out my account got deactivated without me knowing. Then, they cancelled my order because of some unclear "preliminary inspection criteria." I tried a bunch of times to fix it, even made a new account and used a different credit card, but I kept getting unhelpful responses and no communication. Shopbop really dropped the ball with how they dealt with everything, it was super disappointing and frustrating.

I just ordered some clothes from Shopbop and I gotta say, I'm not too happy with how things turned out. The ordering part was smooth, but the service after that was not great. I didn't get any updates on my order and when I tried to ask for info, my emails were totally ignored. And to top it off, turns out my stuff is coming all the way from China, which they didn't mention at all when I placed my order. That lack of honesty is pretty worrying and now I'm not sure I can trust them. I'm gonna try to get my money back in a different way.