Rossignol - Reviews and experiences

I ordered ski pants online and when they showed up, they were too small. I had no issues sending them back and getting a bigger size. Then I noticed I chose the wrong colour, but the customer service was fantastic and cancelled my order right away. They gave me a refund and I was able to reorder the right size and colour. The shipping was quick and I received exactly what I wanted. Top-notch service from the team!

My experience with this company was an absolute disaster. I had such a hard time trying to make a payment on their website for 2 days because of all the errors, but I was finally able to place the order and pay on August 1st. The next day, I got a confirmation and a tracking number from DHL saying my express shipping would arrive by August 9. But on August 10, I got a call from DHL saying they were sending the package back to Rossignol. DHL and Rossignol both said they didn't know why. And since then, I haven't heard anything else. I've tried calling Rossignol multiple times, but all they say is that they'll let me know once they figure it out. I don't have my money or my stuff, and there's no clear answers or solutions in sight. The way they're handling this is just not right at all.

I bought these ski pants from your store, and it's only been a week but the seams are already falling apart! I contacted your customer service team and sent them photos, but they just pointed me to another store that was closed. Finally, ten days later, I heard back from you, and you're asking me to send the pants in for analysis, and not even promising a quick response, and I have to pay for the shipping myself. This kind of service, or lack thereof, is really disappointing.

This plaid shirt is pretty good, eh, but like all the stuff from that country, it fits a bit small, you know? I'd suggest going up a size if you don't want to be disappointed. But even with that hiccup, I was happy with how good and stylish the shirt is. Just be ready to tweak your regular size when you order, eh.

I got the X-Ium Classic skis and they're great - they really find that sweet spot between performance and comfort, which is hard to come by with competition skis. However, I'm not too happy with the customer service. On December 7th, the first day of the season, the front plate on my Delta Comp ski that I bought from a store broke while I was training. After going back and forth on who's responsible, I still don't know what's going to happen to the skis I bought less than a year ago and are still under warranty. It's too bad because the products are top-notch, but the company's service is just not cutting it.

I just wanted to share how happy I am with the ski boots I bought recently. They're really good quality and look great. Ordering them was easy, and they arrived pretty quickly. They were packed really well, so they arrived safe and sound. I'm really happy with everything and for sure will be ordering again soon.

Thanks for the fast service on my latest order! Ordering was so easy and the customer service folks were really helpful when I had to return something. They even picked it up right from my house which was super convenient. And the refund came through real quick too. Thanks again!

The ski gear I got from here is amazing, eh! I absolutely love it. The whole buying process was like a piece of cake, easy peasy lemon squeezy. The shipping time was decent, not lightning fast but not snail slow. Plus, I heard returns are a breeze, which is a bonus. All in all, I'm super happy with my ski gear and would definitely tell my buddies to check this place out.