Nuuly - Reviews and experiences

I canceled my subscription and sent back my clothes, but I still got billed over $500 because they never made it to the post office! No one is helping me and I can't reach anyone at customer service. It's so frustrating!

Customer service response times are brutal. I sent back my order on time to stop my subscription, but I still got charged. It took forever to get a hold of someone, and when I finally did, they were rude and brushed off my issue. I have evidence that shows I shouldn't have been charged, but they didn't listen to me. This lack of responsibility and bad communication is really ticking me off.

My experience with the company was terrible. I tried to cancel my subscription and get my money back, but the customer service team was not helpful at all. Even though I followed their rules and showed evidence of my request, they still didn't give me back over $400. This lack of responsibility and honesty is not okay. I'm really annoyed and disappointed with how everything turned out.

I gotta say, my time at Nuuly as a customer has been pretty frustrating. The billing system and return process have been a real headache. When I got my subscription boxes, I saw that I was charged for stuff I already sent back not once, but twice. I ended up paying over $100 for things I didn't even keep. It's crazy that the company's system messes up like this just because there's no barcode on the clothes or if they rush when scanning items. It's a big problem that needs fixing ASAP. I feel let down and honestly, kinda scammed. I'm gonna make sure people know about these issues before they sign up for Nuuly.