Nuuly - Reviews and experiences

I decided to give this service a try since I couldn't find what I needed anywhere else, but it was a complete disaster. You can only contact them through chat, no actual person to talk to! When I tried to update my address or delivery time, they were useless. There's no way to upgrade for next day delivery either. Other services let you pick the date you want it by, but they just redirected me to UPS who couldn't do anything either. It seems like my item won't arrive on time and I have no idea what to do. I'll definitely go back to using other rental services from now on.

I recently signed up for this clothing subscription service, and let me tell you, their customer support is seriously lacking. I had to ask twice to change my shipping address for my first order, and every time they just kept asking me if I wanted to change the order instead. It was so frustrating to go back and forth like that, and it took days to sort out a simple request. It's honestly just disappointing.